Telephone Operator

Job details

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Salary

₹10,000 - ₹15,000 a month

Job type

Full-time

Qualifications

Hospital: 1 year (Required)

Telephony: 1 year (Required)

Hindi , English & Bengali (Required)

Full Job Description

Telephone operators are responsible for handling incoming and outgoing calls. They answer phone calls, route them to the appropriate department or individual, and take messages when someone is unavailable.

Telephone operators may also be responsible for providing general patient service over the phone—answering questions, resolving query in an efficient and effective manner.

Telephone Operator Job Duties

Telephone operators have a wide range of responsibilities, which can include:

Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists

Receiving incoming calls and routing them to the appropriate department or individual

Responding to incoming calls in an appropriate manner, based on call type and content

Helping patient use the phone system by providing information about charges and treatment offered by the Hospital

Performing clerical tasks such as filing or data entry

scheduling appointments and follow up with patient

Assisting with internal communications by answering phones and relaying messages within the organization

Providing post-call follow-up to ensure that patient have been satisfied with the experience

Job Type: Full-time

Salary: ₹10,000.00 - ₹15,000.00 per month

Experience:

Hospital: 1 year (Required)

Telephony: 1 year (Required)

Language:

Hindi , English & Bengali (Required)

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