Overseeing the customer service process.

· Resolving customer complaints brought to your attention.

· Handling customer concerns and complaints in a timely manner.

· Establishing a positive rapport with all clients and customers via phone.

Handling queries, doing itineraries and costing. * Maintaining all the PR operations including Birthday/ anniversary wishes, MIS, guests’ feedbacks, etc. * Excellent customer service skills that ensure client satisfaction in vacation packages and travel itinerary. * Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹9,804.81 - ₹21,745.16 per month

Benefits:

Health insurance
Schedule:

Day shift
Supplemental pay types:

Performance bonus
Shift allowance
Yearly bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

Hindi (Preferred)
English (Preferred)