Project Details

You will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity.

You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed.

Responsibilities

L2 Service Desk :
• Incident deep-dive triage and resolution
• Initiate and run crisis management through to resolution
• System monitoring (business hours-only)
• Problem Management activities
• Knowledge Management activities to ensure repeatable activities are moved to L1

L3 Third-party Coordination :
• Co-ordination with Temenos & third parties for incident resolution
• Hot-fix co-ordination and release management
• Co-ordinate acceptance testing with Bank for hotfixes

Requirements
• 5+ years of experience on the Temenos Kony / Infinity platform
• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• Familiarity with low-code development methodologies and best practices.
• Good programming skills in languages such as JavaScript, Java, or Swift.
• Knowledge on Cloud environment
• Knowledge on fundamental banking processing
• Very good English, spoken and written
• Strong problem-solving skills and the ability to analyze complex issues and translate them into technical solutions.
• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Ability to manage multiple tasks and work under pressure