Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company to assist the communities we serve! Join a workplace with a greater purpose.

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We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Role:

There is an opportunity for an “experienced and knowledgeable” applicant to join the Transfer Agency Technology team Production Support in India. The prime responsibility of this team is to support the applications used by the end users of Transfer Agency. The role primarily involves Issue investigation, Root Cause Analysis, Incident Management and reporting, Testing of Bug fixes and patch releases for Production Issues and Release Management activities.

The Key Responsibilities of the role include:

· Review and analyze production issues. Provide support for functional and technical queries support raised by internal teams and external clients.

· Assess impacts and resolve the issue ahead of any SLA misses.

· Coordinate and escalate with other IT teams which may include Development Team, Database Team, Infrastructure Team to resolve the issue.

· Work closely with other IT teams to identify the root cause analysis and implement a preventative measures so that the issue does not reoccur.

· Interact and liaise with IT and external vendors to resolve issues/defects in a timely fashion

· Ensure all queries and issues are investigated and resolved with urgency, providing sufficient details while closing the request.

· Provide analysis and takes ownership in providing regular and high quality updates to stakeholders on the progress of the issue/incidents including SLA breaches.

· Execute test cases for production issues (manual or automated) and review results for Transfer Agency Applications and