Job Description Job Title - Territory Manager- Consumer Durable Loan Place of work - Mumbai Business Unit - Retail Banking Function - Retail Banking Job Purpose: The role entails scaling up the business for the Consumer Durable Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs. Roles & Responsibilities: Acquisition of Consumer Durable Loan customers in the identified segment and reference generation from the specified catchment area Grow the AUM base for Consumer Durable Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met Collaborate with the Product Head Consumer Durable Loan to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DST's are appropriately incentivized. Ensuring quality portfolio by minimizing delinquency and rejection Extensive knowledge and understanding of retails assets, products and operations Identifying the changing market trends, channel development for acquiring business and provide high quality customer service Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice Ensure the successful adoption of internal compliances & regulatory framework across the business Managerial & Leadership Responsibilities: Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity Create environment for team to focus on automation and digital enablement to fulfil customer's needs holistically Attract & retain best-in class talent to meet Bank's rapid growth targets Educational Qualifications: Graduate - Any Post Graduate - Any Experience: Minimum of 3-5 years + of experience in Sales