The role entails scaling up the business for the Credit Card lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs Roles & Responsibilities: Acquisition of Credit Card customers in the identified segment and reference generation from the specified catchment area Grow the AUM base for Credit Card lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met Collaborate with the Product Head Credit Cards to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DST s are appropriately incentivised. Ensuring quality portfolio by minimizing delinquency and rejection Extensive knowledge and understanding of retails assets, products and operations Identifying the changing market trends, channel development for acquiring business and provide high quality customer service Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice Ensure the successful adoption of internal compliances & regulatory framework across the business Secondary Responsibilities: Recommend process changes in order to improve service efficiency and quality across the assigned area Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service Leverage in-house synergies through collaboration with internal stakeholders Educational Qualifications: Graduation - Any Graduate Experience: 2-5 Years of experience in Credit Cards