Job Description
• ACCOUNTABILITIES & RESPONSIBILITIES

Accountabilities

ACTIVITIES

1

Achieving the Planned Sales Volume and other targets of MS, HSD, Lubes & NFR for the Territory
• Implementing the annual sales plan for the territory
• Strive and achieve the ABP numbers.
Setting targets of MS & HSD, Lubes and NFR sales for the territory.

2

New Business Development
• Responsible for New Business development as per the ABP for the Division and Zone.
• New LOA generation
• Commissioning of ROs
• Responsible for getting all the NOCs and adhere to all the statutory compliances.

3

Supervising Development of the Retail network of Essar ROs by identifying suitable land & franchisees.
• Identifying new sites and franchisees for setting up of RO's after TA analysis
• Coordinate for all statutory approvals
• Monitor construction & development of RO as per Co. specifications
• Complete commissioning of RO’s within milestones set in ABP

4

Provide adequate support to RO’s both by way of stocks & promotions.
• Promotional activities to be conducted at the RO's
• Product indent monitoring & avoid product dry outs at the RO’s
• Liaise with supply points for timely receipts
• Follow up on legal cases

5

Follow up with Government Agencies for statutory approval & licenses
• Submit applications as per norms to licensing authorities.
• .Liaison with District Magistrate’s office & other related department for issuance of NOC.
• Liaise with Metrology & PESO department for approval of licences.

6

Inspect retail outlets regularly on maintenance, compliance & adherence to safety, regulatory & company norms
• Adhering to mandatory norms
• Routine monthly Retail outlet inspection

7

Maintain high standards of Q&Q and redress of customer complaints.
• Meet targets for CRA
• Surprise checks/sampling
• Investigate customer complaints & resolve it to the satisfaction of the customer.

8

Franchisee Management
• Regular meeting with franchisee to resolve problems
• Advise franchisees on staff appointment for housekeeping and safety standards
• Resolve channel conflicts

9

Liasoning with vendors and competitors
• Maintain cordial relation with concerned personnel
• Follow up with equipment vendors for on time installations and reduced downtime.

10

Training of franchisees and forecourt staff.
• Identify training needs of franchisee and staff
• Conduct on-site training
• Recommend staff/franchisee for company training