Test Administrator
Full job description
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in (Montreal, QC).
Starting pay is $18.+8 per hour.
Responsibilities
The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:
Comply with all testing procedures and strictly adhere to company policies using careful judgment
Check in testing candidates, verify identification, and explain the exam process
Proctor / invigilate candidates while testing
Troubleshoot with internal departments to fix technical issues
Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
Online Proctoring Responsibilities:
To validate candidate’s records uploaded under “check-in” process
To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
To supervise candidates during the testing session using video streaming and a remote administration console.
To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
To make sure that the candidates are following all testing policies and are not risking exam security.
Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
To revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.
Implementing feedback given during monitoring sessions by Team Leads
Maintaining Quality Standards
Schedule Requirements
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and + pm. Candidate must be open to flexible scheduling.
This is strictly a part-time position and will remain as such, 10-15 hours per week, with an expectation to work more hours if needed.
Schedules are available at least 2 weeks in advance.
Willing to travel to Temporary Test Centers across Canada three times in a year.
Willing to administer exams via remote administration.
Proficient with basic computer skills.
Qualifications
High school diploma or equivalent is required
Minimum of 1 year customer service experience is preferred
Experience proctoring or invigilating exams is highly preferred
Must be flexible in work hours and days
Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)
Must be able to sit for long periods of time and also ****** candidates to and from testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
11036+5
Job: Test Administration
Job Family: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: PART\_TIME
Req ID: 2002+