Job Description
Ode Hotels is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Ode Hotels
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That’s the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature’s braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Old Clare
A darling of the Ode anthology, The Old Clare Hotel is a classic you’ll never want to put down. She knows the area like the back of her hand, turning neighbours into friends and tourists into locals. Here, community and creativity run deep, and true to Clare’s humble beginnings, her down to earth nature is disarmingly friendly. Stretching across two iconic heritage-listed buildings, The Old Clare Hotel is wise beyond her years, curated with the curious in mind.
About the Role
We are seeking applications from a highly motivated and enthusiastic individual to take on a Full-Time role of Duty Manager within our Front Office team. As the Duty manager you will be responsible for overseeing the day-to-day operations of the hotel, as well as supporting the senior management team in delivering an exceptional guest experience. A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem-solving skills.
Your day-to-day tasks will include, but are not limited to:
Process and assist with check-in/check-out of guests.
Actively resolve guest issues and challenges presented on shift.
Provide guidance, support training and leadership of front office team.
Assist in delivery of front office performance reviews and staff development.
Assis in all hotel departments during peak times whilst ensuring a high level of service is maintained.
Hold responsibility for the health and safety of all patrons, guests and staff members.
Skills & Experience
A natural leader with a ‘hands on’ approach,
Insists on leading by example.
Strong problem-solving skills.
Excellent verbal and written communications.
Excellent presentation and grooming standards.
Flexible working hours including nights, weekends and public holidays.
Previous hotel supervisory experience
Opera Cloud experience will be highly regarded.
Benefits & Perks
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts: https://www.evt.com/elevate/careers
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About Ode Hotels
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That’s the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature’s braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About The Old Clare
A darling of the Ode anthology, The Old Clare Hotel is a classic you’ll never want to put down. She knows the area like the back of her hand, turning neighbours into friends and tourists into locals. Here, community and creativity run deep, and true to Clare’s humble beginnings, her down to earth nature is disarmingly friendly. Stretching across two iconic heritage-listed buildings, The Old Clare Hotel is wise beyond her years, curated with the curious in mind.
About the Role
We are seeking applications from a highly motivated and enthusiastic individual to take on a Full-Time role of Duty Manager within our Front Office team. As the Duty manager you will be responsible for overseeing the day-to-day operations of the hotel, as well as supporting the senior management team in delivering an exceptional guest experience. A professional attitude and absolute passion for customer service is vital for success in this role, as well as time management and sound problem-solving skills.
Your day-to-day tasks will include, but are not limited to:
Process and assist with check-in/check-out of guests.
Actively resolve guest issues and challenges presented on shift.
Provide guidance, support training and leadership of front office team.
Assist in delivery of front office performance reviews and staff development.
Assis in all hotel departments during peak times whilst ensuring a high level of service is maintained.
Hold responsibility for the health and safety of all patrons, guests and staff members.
Skills & Experience
A natural leader with a ‘hands on’ approach,
Insists on leading by example.
Strong problem-solving skills.
Excellent verbal and written communications.
Excellent presentation and grooming standards.
Flexible working hours including nights, weekends and public holidays.
Previous hotel supervisory experience
Opera Cloud experience will be highly regarded.
Benefits & Perks
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts: https://www.evt.com/elevate/careers
💡 Quick Summary
Seeking a career-building opportunity? The The Old Clare - Duty Manager position is now open for candidates interested in the Back Office Jobs sector. This role in Chippendale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.