Job Description
Full job description
Global Operations
TikTok Shop - Operations Integrations Manager, Logistics Dispatch Systems & Process Readiness
Location
:
Seattle
Employment Type
:
Regular
Job Code
:
A214155
Responsibilities
We are seeking a hands-on leader to own end-to-end system and process readiness for the Logistics Dispatch and Transportation execution layer. This role is accountable for building scalable SOPs, driving training and operational readiness, and ensuring dispatch, handoff, and transportation system capabilities are successfully deployed and adopted across Middle Mile, Last Mile, and carrier partners.
This role operates at the intersection of Middle Mile, Last Mile Operations, Transportation, Sorting Centers, Product, Engineering, and 3P Carriers, translating complex transportation and dispatch system capabilities into simple, executable processes, clear documentation, and effective training programs that enable consistent, high-quality execution at scale.
The ideal candidate is an execution-focused leader who can take ownership, simplify ambiguity, and deliver practical solutions that work in live transportation environments.
---
Key Responsibilities
Dispatch & Transportation Process Ownership
Own the design, documentation, and continuous improvement of dispatch, load planning, carrier handoff, and transportation execution SOPs
Standardize end-to-end processes across Middle Mile and Last Mile dispatch workflows
Translate transportation system capabilities into clear, executable operational processes
Ensure SOPs are scalable, audit-ready, and aligned across sites and 3P carriers
Training & Operational Readiness
Design and deliver training programs, playbooks, and certification materials for dispatch teams, site operators, and 3P transportation partners
Lead system readiness and launch preparedness for new dispatch tools, TMS features, and transportation workflows
Own training strategy for new lane launches, carrier onboarding, and major system or process changes
Ensure teams and partners are fully enabled to execute new workflows with high quality and compliance
Cross-Functional Program Leadership
Partner closely with Middle Mile, Last Mile, Transportation, Sorting Center Ops, Product, and Engineering teams
Act as the operational voice in transportation and dispatch system design
Drive alignment across internal teams and external carriers to deliver against readiness milestones
Own end-to-end execution for dispatch and transportation system rollouts across multiple regions and sites
Problem Solving & Continuous Improvement
Identify execution gaps, failure modes, and friction points across dispatch and transportation workflows
Design simple, practical solutions to complex transportation and system challenges
Lead root cause analysis for missed SLAs, handoff failures, and dispatch defects
Implement sustainable fixes through process, system enhancements, or training updates
Documentation, Communication & Change Management
Develop clear, high-quality documentation including SOPs, job aids, carrier playbooks, and training materials
Communicate changes, expectations, and readiness requirements clearly to internal teams and 3P partners
Drive structured change management to ensure adoption and sustained execution
Provide leadership-level updates on readiness, risks, and execution status
Qualifications
Minimum Qualifications
Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, Business, or a related field
3+ years of experience leading cross-functional programs in transportation, logistics, dispatch, or supply chain environments
Experience owning process design, SOPs, training, and operational readiness in transportation or multi-site networks
Experience working across Middle Mile, Last Mile, Transportation, Operations, Product, Engineering, and/or 3P carriers
Strong written and verbal communication skills, with demonstrated ability to create clear, executable SOPs and training materials
Proven ability to lead through ambiguity and drive execution without perfect information
---
Preferred Qualifications
Experience with TMS, dispatch systems, load planning tools, and transportation execution platforms
Exposure to carrier onboarding, lane launches, and transportation network scaling
Familiarity with SLA management, carrier performance management, and exception handling
Experience supporting new transportation tools or major workflow changes
Demonstrated ability to simplify complex transportation systems into frontline-ready processes
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
Global Operations
TikTok Shop - Operations Integrations Manager, Logistics Dispatch Systems & Process Readiness
Location
:
Seattle
Employment Type
:
Regular
Job Code
:
A214155
Responsibilities
We are seeking a hands-on leader to own end-to-end system and process readiness for the Logistics Dispatch and Transportation execution layer. This role is accountable for building scalable SOPs, driving training and operational readiness, and ensuring dispatch, handoff, and transportation system capabilities are successfully deployed and adopted across Middle Mile, Last Mile, and carrier partners.
This role operates at the intersection of Middle Mile, Last Mile Operations, Transportation, Sorting Centers, Product, Engineering, and 3P Carriers, translating complex transportation and dispatch system capabilities into simple, executable processes, clear documentation, and effective training programs that enable consistent, high-quality execution at scale.
The ideal candidate is an execution-focused leader who can take ownership, simplify ambiguity, and deliver practical solutions that work in live transportation environments.
---
Key Responsibilities
Dispatch & Transportation Process Ownership
Own the design, documentation, and continuous improvement of dispatch, load planning, carrier handoff, and transportation execution SOPs
Standardize end-to-end processes across Middle Mile and Last Mile dispatch workflows
Translate transportation system capabilities into clear, executable operational processes
Ensure SOPs are scalable, audit-ready, and aligned across sites and 3P carriers
Training & Operational Readiness
Design and deliver training programs, playbooks, and certification materials for dispatch teams, site operators, and 3P transportation partners
Lead system readiness and launch preparedness for new dispatch tools, TMS features, and transportation workflows
Own training strategy for new lane launches, carrier onboarding, and major system or process changes
Ensure teams and partners are fully enabled to execute new workflows with high quality and compliance
Cross-Functional Program Leadership
Partner closely with Middle Mile, Last Mile, Transportation, Sorting Center Ops, Product, and Engineering teams
Act as the operational voice in transportation and dispatch system design
Drive alignment across internal teams and external carriers to deliver against readiness milestones
Own end-to-end execution for dispatch and transportation system rollouts across multiple regions and sites
Problem Solving & Continuous Improvement
Identify execution gaps, failure modes, and friction points across dispatch and transportation workflows
Design simple, practical solutions to complex transportation and system challenges
Lead root cause analysis for missed SLAs, handoff failures, and dispatch defects
Implement sustainable fixes through process, system enhancements, or training updates
Documentation, Communication & Change Management
Develop clear, high-quality documentation including SOPs, job aids, carrier playbooks, and training materials
Communicate changes, expectations, and readiness requirements clearly to internal teams and 3P partners
Drive structured change management to ensure adoption and sustained execution
Provide leadership-level updates on readiness, risks, and execution status
Qualifications
Minimum Qualifications
Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, Business, or a related field
3+ years of experience leading cross-functional programs in transportation, logistics, dispatch, or supply chain environments
Experience owning process design, SOPs, training, and operational readiness in transportation or multi-site networks
Experience working across Middle Mile, Last Mile, Transportation, Operations, Product, Engineering, and/or 3P carriers
Strong written and verbal communication skills, with demonstrated ability to create clear, executable SOPs and training materials
Proven ability to lead through ambiguity and drive execution without perfect information
---
Preferred Qualifications
Experience with TMS, dispatch systems, load planning tools, and transportation execution platforms
Exposure to carrier onboarding, lane launches, and transportation network scaling
Familiarity with SLA management, carrier performance management, and exception handling
Experience supporting new transportation tools or major workflow changes
Demonstrated ability to simplify complex transportation systems into frontline-ready processes
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $111467 - $208578 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
💡 Quick Summary
Seeking a career-building opportunity? The TikTok Shop - Operations Integrations Manager, Logistics Dispatch Systems position is now open for candidates interested in the Transportation & Logistics sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
