Job Description
I
Individual
Part Time Jobs In Mumbai For Freshers Students Daily Payment 10th Pass Online Jobs Without Investment Night Shift After 6pm BPO Call Center Women
Individual • Mumbai, Maharashtra • via Quikr
18 days ago
₹28K–₹29K a month
Part-time
No Degree Mentioned
Apply on Quikr
Job description
Part Time Jobs In Mumbai For Freshers Students Daily Payment 10th Pass Online Jobs Without Investment Night Shift After 6pm BPO Call Center Women
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P
PayU Payments
TL -Call Centre Operations
PayU Payments • Mumbai, Maharashtra • via PayU
13 days ago
Full–time
Apply on PayU
Apply on SimplyHired
Apply on Glassdoor
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Job description
Job Title: TL/AM (Call Center Operations)
Job Location: Mumbai
Role Type: Contract
About the Role
- Managing Call center operations of the front end and the backend teams
- Should be well versed with Call Center Training & making Quality processes
- Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc.
- Responsible for end to end customer contact processes and associated customer experience
- Responsible to work with CRM teams and bring enhancements to increase upfront resolutions (FTR)
- Responsible for increase in C-SAT & Propose ways to tech teams to bring automations in the process.
- Develop partnerships with internal teams / group teams to improve speed of issues resolutions and to recommend product improvements
- Ability to do qualitative and quantitative analysis into meaningful insights
- Should be able to solve customer service tickets within TAT
Requirements:
- 5-8 yrs of experience
- Call Center ops
- Team Management
- Process management
- CRM
- Proficient in MS office tools - Excel & PPT
Individual
Part Time Jobs In Mumbai For Freshers Students Daily Payment 10th Pass Online Jobs Without Investment Night Shift After 6pm BPO Call Center Women
Individual • Mumbai, Maharashtra • via Quikr
18 days ago
₹28K–₹29K a month
Part-time
No Degree Mentioned
Apply on Quikr
Job description
Part Time Jobs In Mumbai For Freshers Students Daily Payment 10th Pass Online Jobs Without Investment Night Shift After 6pm BPO Call Center Women
Report this listing
P
PayU Payments
TL -Call Centre Operations
PayU Payments • Mumbai, Maharashtra • via PayU
13 days ago
Full–time
Apply on PayU
Apply on SimplyHired
Apply on Glassdoor
Apply on Jobrapido.com
Job description
Job Title: TL/AM (Call Center Operations)
Job Location: Mumbai
Role Type: Contract
About the Role
- Managing Call center operations of the front end and the backend teams
- Should be well versed with Call Center Training & making Quality processes
- Monitoring team Performance, Productivity and Qualitative / Quantitative metrics like Service Level, AHT, NPS, Call quality, etc.
- Responsible for end to end customer contact processes and associated customer experience
- Responsible to work with CRM teams and bring enhancements to increase upfront resolutions (FTR)
- Responsible for increase in C-SAT & Propose ways to tech teams to bring automations in the process.
- Develop partnerships with internal teams / group teams to improve speed of issues resolutions and to recommend product improvements
- Ability to do qualitative and quantitative analysis into meaningful insights
- Should be able to solve customer service tickets within TAT
Requirements:
- 5-8 yrs of experience
- Call Center ops
- Team Management
- Process management
- CRM
- Proficient in MS office tools - Excel & PPT
💡 Quick Summary
Seeking a career-building opportunity? The TL -Call Centre Operations position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.