Job Description
Job Description
TL/Assistant Manager - Banking Operations
We are seeking a highly skilled and experienced TL/Assistant Manager - Banking Operations to join our team. The ideal candidate will have a strong background in customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control.
Location
Chennai/Bangalore
Responsibilities
• Lead and manage a team of banking operations professionals to ensure smooth day-to-day operations and exceptional customer service.
• Develop and implement effective strategies to prevent and detect fraud, financial crime, and other business risks.
• Collaborate with cross-functional teams to resolve customer complaints and disputes in a timely and efficient manner.
• Conduct regular audits and reviews to ensure compliance with regulatory requirements and internal policies.
• Provide coaching and training to team members to enhance their skills and knowledge in customer advocacy, claims and disputes, and fraud operations.
• Analyze data and metrics to identify trends and areas for improvement, and develop recommendations to enhance business processes and customer satisfaction.
Requirements
• 5-10 years of experience in banking operations, customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control.
• Strong knowledge of banking regulations, laws, and industry standards.
• Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Bachelor's degree in a relevant field such as business, finance, or economic
• .
Skills Required
RoleTL/Assistant Manager - Banking Operations
Industry TypeITES/BPO/KPO
Functional Area
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
• BUSINESS RISK
• CLAIMS AND DISPUTES
• CUSTOMER ADVOCACY
• FRAUD OPERATIONS
Other Information
Job CodeGO/JC/1881/2025
Recruiter NameSubashini
TL/Assistant Manager - Banking Operations
We are seeking a highly skilled and experienced TL/Assistant Manager - Banking Operations to join our team. The ideal candidate will have a strong background in customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control.
Location
Chennai/Bangalore
Responsibilities
• Lead and manage a team of banking operations professionals to ensure smooth day-to-day operations and exceptional customer service.
• Develop and implement effective strategies to prevent and detect fraud, financial crime, and other business risks.
• Collaborate with cross-functional teams to resolve customer complaints and disputes in a timely and efficient manner.
• Conduct regular audits and reviews to ensure compliance with regulatory requirements and internal policies.
• Provide coaching and training to team members to enhance their skills and knowledge in customer advocacy, claims and disputes, and fraud operations.
• Analyze data and metrics to identify trends and areas for improvement, and develop recommendations to enhance business processes and customer satisfaction.
Requirements
• 5-10 years of experience in banking operations, customer advocacy, claims and disputes, fraud operations, financial crime, and business risk and control.
• Strong knowledge of banking regulations, laws, and industry standards.
• Excellent leadership and management skills, with the ability to motivate and develop a high-performing team.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• Bachelor's degree in a relevant field such as business, finance, or economic
• .
Skills Required
RoleTL/Assistant Manager - Banking Operations
Industry TypeITES/BPO/KPO
Functional Area
Required Education Bachelor
Employment TypeFull Time, Permanent
Key Skills
• BUSINESS RISK
• CLAIMS AND DISPUTES
• CUSTOMER ADVOCACY
• FRAUD OPERATIONS
Other Information
Job CodeGO/JC/1881/2025
Recruiter NameSubashini
💡 Quick Summary
Seeking a career-building opportunity? The TL/Assistant Manager - Banking Operations - GO/JC/1881/2025 position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
