Job Description
Why you’ll love Canada Cartage
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep-rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
Reporting to the Manager, Transport Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.
The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.
Location: Hybrid - 6767 Davand Drive, Mississauga, ON
Schedule: Monday to Friday
Weekend and after-hours support is required based on production issues and project timelines
Flexibility to travel between multiple facilities within Canada for project rollouts
What You Will Do
Provide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement.
Oversee Application Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards.
Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, managing project timelines, and adapting to changes in deliverables or priorities.
Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development.
Support Business Process Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage.
Travel as needed to provide on-site support and user training at terminal locations across Canada during key project phases or go-lives.
Build and Maintain Relationships with business users, leadership, and vendors, communicating effectively across audiences and acting as a key liaison to drive adoption and resolve issues.
What You Will Bring
5+ years of experience in Application Support, Business Analysis, or similar roles with strong analytical and problem-solving skills.
Background in Brokerage Systems and Supply Chain operations with a solid understanding of Transportation Management Systems and related technologies.
Strong communicator (written, verbal, presentation) who thrives in cross-functional teams and works well with minimal supervision.
Technical knowledge of APIs, EDI, system integrations, and proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Visio, Project).
Proactive learner and change leader with the ability to juggle support and project work while managing shifting priorities.
Educational background in a relevant post-secondary program (Engineering, Sciences, or IT-focused Business), with bonus points for Lean Six Sigma, SQL, BI tools like Power BI, and work management systems like Wrike.
Along with the following Skills & Competencies:
Keen to learn and understand new technologies and being creative with their applicability.
Strong analytical & problem solving skills.
Excellent communication skills (written, verbal, listening, and presentation).
Ability to work well both independently and with a cross-functional team to achieve the organization's goals.
Able to handle multiple initiatives in parallel but recognizes the importance of prioritization
Technically competent with the Microsoft Office suite of products, including Word, Excel, PowerPoint, and Vision.
Why people love working for Canada Cartage
A cohesive team and a positive, hard-working atmosphere.
Meaningful opportunities for career growth.
Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver-appreciation week, that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
We’ve been acknowledged by Forbes 2023 as one of Canada’s Best Employers for Diversity
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined to meet the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
#WorkatCanadaCartageCorp
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep-rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered, and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
Reporting to the Manager, Transport Systems, Information Technology, the individual in this position will reside at one of our main hubs within Mississauga and will play a key role in supporting Canada Cartage’s applications and technology. The portfolio encompasses all application systems that support the various transportation businesses. The applications are a mix of 3rd party systems with some customizations and internally built applications.
The individual will administer the portfolio of transportation applications and support day-to-day issues in a timely manner. This is a key role in ensuring the ongoing smooth operation of the business and becomes the natural go-to person for both resources within the technical team and the business community. They will act as a Subject Matter Expert for internal initiatives relating to these applications and participate in projects involving the terminals.
Location: Hybrid - 6767 Davand Drive, Mississauga, ON
Schedule: Monday to Friday
Weekend and after-hours support is required based on production issues and project timelines
Flexibility to travel between multiple facilities within Canada for project rollouts
What You Will Do
Provide Tier 2/3 Application Support by logging, prioritizing, and troubleshooting incidents via the ticketing system, collaborating with internal teams, and performing root cause analysis to ensure timely resolution and continuous improvement.
Oversee Application Health & Maintenance, coordinating with Infrastructure, Security, and vendor teams to ensure system updates, optimal performance, and compliance with IT standards.
Contribute to Project Delivery by defining scope, gathering requirements, analyzing processes, managing project timelines, and adapting to changes in deliverables or priorities.
Act as a Subject Matter Expert (SME) on supported applications, staying current on product roadmaps, configuring systems, and leading system testing, training, and SOP development.
Support Business Process Optimization through process mapping, documentation, system configuration, and mentoring super users and L1 staff to ensure consistent application usage.
Travel as needed to provide on-site support and user training at terminal locations across Canada during key project phases or go-lives.
Build and Maintain Relationships with business users, leadership, and vendors, communicating effectively across audiences and acting as a key liaison to drive adoption and resolve issues.
What You Will Bring
5+ years of experience in Application Support, Business Analysis, or similar roles with strong analytical and problem-solving skills.
Background in Brokerage Systems and Supply Chain operations with a solid understanding of Transportation Management Systems and related technologies.
Strong communicator (written, verbal, presentation) who thrives in cross-functional teams and works well with minimal supervision.
Technical knowledge of APIs, EDI, system integrations, and proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Visio, Project).
Proactive learner and change leader with the ability to juggle support and project work while managing shifting priorities.
Educational background in a relevant post-secondary program (Engineering, Sciences, or IT-focused Business), with bonus points for Lean Six Sigma, SQL, BI tools like Power BI, and work management systems like Wrike.
Along with the following Skills & Competencies:
Keen to learn and understand new technologies and being creative with their applicability.
Strong analytical & problem solving skills.
Excellent communication skills (written, verbal, listening, and presentation).
Ability to work well both independently and with a cross-functional team to achieve the organization's goals.
Able to handle multiple initiatives in parallel but recognizes the importance of prioritization
Technically competent with the Microsoft Office suite of products, including Word, Excel, PowerPoint, and Vision.
Why people love working for Canada Cartage
A cohesive team and a positive, hard-working atmosphere.
Meaningful opportunities for career growth.
Company-wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork, and our core values.
Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
Fun events throughout the year, like summer barbeques and driver-appreciation week, that regularly bring us together.
We give back to the communities in which we operate by volunteering and donating to local charities.
We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.
We are a top employer!
Canada Cartage has been recognized on the Forbes list of Canada’s Best Employers for six straight years in a row.
Trucking HR has announced that Canada Cartage has again been selected for the 8th year in a row as one of Canada’s Top Fleet Employers. In addition, we have been recognized as an Employer of Distinction for the 4th year in a row. This serves to reinforce Canada Cartage’s reputation as an employer of high quality.
We’ve been acknowledged by Forbes 2023 as one of Canada’s Best Employers for Diversity
Come work with an industry leader!
Canada Cartage is committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA). We are determined to meet the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations. If you require accommodation under the ACA at any point in your application or employment duration, please let us know.
We would like to thank all those expressing an interest in this position; however, only the candidates selected for an interview will be contacted.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women.
#WorkatCanadaCartageCorp
💡 Quick Summary
Seeking a career-building opportunity? The TMS Analyst, Brokerage Systems position is now open for candidates interested in the Back Office Jobs sector. This role in Mississauga offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.