Job Description:

Job Title: Analyst/Sr. Analyst (NCT)

Location: Bangalore/Pune, India

Trust & Agency Services (TAS) having over 1,500 clients ranging from multi-national corporations to banks and financial institutions, hedge funds, asset managers and supranational agencies around the world. TAS Ops support all types of transactions in the debt capital markets – from conventional to structured debt products, project finance, REITS and Islamic finance – and services for escrows, restructurings and exchanges, loan agency and document custody.

What we'll offer you
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• Ensure accurate and timely delivery of services to clients (Primary Issuance & Post Issuances)
• Ensure specified quality of services at all levels of operations
• Ensure healthy and harmonious relationship with the sending locations
• Interface with the client / agent / custodian for resolution vide client calls / emails.
• Ensure he/she has assisted in creating proper backups through adequate cross training, within the department
• Responsible for managing productivity, accuracy and timeliness as per benchmark requirements
• Escalate all issues properly to the appropriate level to avoid any adverse impact on the business
• Generating reports in order to obtain periodic information on the inquiries received
• Always adhere to KOP and KPI Guidelines
• Assist with various projects, analysis, release testing, automation, process Improvement/re-engineering measures and other initiatives of the group
• Deliver daily assigned productivity target by meeting the required quality score
• Must communicate with staff, leads, and managers to coordinate operational processing within agreed time frames
• Always adhere to KOP and KPI Guidelines

Your skills and experience
• Analyst (0-3 years), Senior Analyst (3-7 years) preferably in Banking / Finance Service Industry/Loan Servicing/US Mortgage
• Domain knowledge of Debt Products / Settlements / Payments, corporate actions, Cash reconciliation, Billing & Invoice generation, Reconciliation, Loan servicing or US Mortgage would be added advantage
• Good written & verbal English skills. Ability to converse clearly with internal staff via telephone and using written communication.
• Good typing speed with accuracy, MS Office (especially MS excel)
• Ability to provide high transaction productivity and high level of attention to detail.
• Flexibility to work in the shifts

How we'll support you