Trade Centre Customer Service Officer

Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role:
Our Trade Centres operate a little different to our retail sites providing a delivery and pick up solution for key building lines, delivering bulk quantities of materials to building sites. We partner with our commercial customers, helping them manage their projects with a ‘whole of build’ solution. We stock a select number of core builders lines, that allows our customers to build from the slab up. Everything from timber, fibre cement, cladding, windows, doors and appliances. Our Trade Centres take the pick/pack and delivery of these bulk products out of our store environment which allows our stores to focus on giving the best customer experience and supporting other trades.
These are Full-Time and Part-Time roles and the flexibility to work morning, day and evening shifts Monday-Friday is required so that we can provide the best experience to our customers.
What’s involved:
Provide friendly and helpful service to our customers, which include builders and site supervisors
Prepare quotes for site supervisors and estimators
Assist customer enquires over the phone
Communicate with sales teams
Maintain accurate inventory
You’ll need:
A genuine passion for customer service
An ability to work in and contribute to a team
Accuracy and attention to detail
Knowledge of building products and build process
Good computer literacy
Prior experience in admin, reception or logistics is an added bonus
When you’re ready to give this opportunity a Red Hot Go, all you’ll need to do is:
Submit an application and complete an online chat interview (20 minutes)
If successful, next step includes an online video interview (15 minutes)
If you’re a match, we’ll invite you to an onsite meet and greet with our leaders (20 minutes)
You’ll be part of a workplace where you’ll feel like you belong.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at
jobs@bunnings.com.au
and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Australia
Western Australia
Bunbury Show on map Get directions