The CICM Middle Office Department is responsible for ensuring all aspects of operations for clients are completed, transactions are processed on time, exceptions are resolved proactively; provide single point of contact team and subject matter expertise to the clients. Middle Office covers trade instruction capture, settlement; fail management, cash instruction capture, projections, overdrafts, asset servicing instruction capture, dividends, foreign exchange, collateral and derivatives lifecycle management.
Position Responsibilities


Process and validate trades, in accordance with the established work practices and procedures in CIC Trades
Serve as first level authorizer / QA and main contact for escalations. Answer queries and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately
Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening, sec lending and asset servicing to process transactions and resolve any exceptions on a timely manner.
Respond to and resolve client inquiries on a timely manner
Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.
Partner with client facing and service teams to help change client behavior where required to remove manual processes.
Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution
Partner with technology, strategy team to help identify internal and external facing technology improvement opportunities.
Ensure all day to day queries dealt with within required SLAs and escalate issues .
Provide operations subject matter expertise and value added services to clients where required.
Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is 'Always Audit Ready'
Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.
Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items
Active involvement in projects within the team
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.