Trainee| Bank Card Admin

Job Description

Hudson’s Bay Company (HBC) is coming to India! We are in the process of setting up a wholly owned,
integrated Global In-House Center, (GIC), in Bangalore to build a corporate team who will play an
important role as HBC executes its strategic plan. This center will house approximately 450 highly
talented individuals in the first two years and the office has potential to expand as the business grows.
We will begin to build our team in Bangalore focused on Information Technology Information Security,
Finance and Accounting, and may then scale the operations to build capabilities in various other
functions.

Hudson’s Bay Company is one of the fastest-growing department store retailers in the world. In North
America, HBC’s leading banners include Hudson’s Bay,Saks Fifth Avenue, Saks OFF 5TH, At HBC we
are a company of adventurers who explore uncharted territory, challenge convention, and work with
imagination and fun.

Reporting Relationships: The Trainee, Bankcard role reports to the Team Lead, Sales Audit & Bankcard

Major Responsibilities
 Process involves handling customer disputes/Inquiries relating to card transactions for third party
credit cards.
 Handling customer disputes and inquiries
 Ensure adherence to Bankcard policies, internal controls and audit requirements, and service
standards at all times
 Analyze and research all discrepancies/exceptions in the process
 Collaborate with the global team to manage processing backlogs and expedite as required to
resolve issues impacting bankcard processing
 Ensure timely and accurate reporting on chargebacks and related costs
 Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues
 Ensure completion of accurate and complete accounting activity for the bankcards at banners
 Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining
to the administration and processing of bankcard
Personal Characteristics

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work
and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal
skills in order to engage with stakeholders across the business and provide critical input to business
teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with
strict adherence to deadlines.

Professional Qualifications
 Financial aptitude with minimum 1-3 years of work experience in Corporate Finance with
MNCs/GICs, with preference to Retail industry
 Experience in of bank card/Fraud Management -processing systems (TD, Amex, Chase, Paypal
etc.) is a must
 Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint)
 Demonstrated expertise in design and implementation of financial processes and technology
 Working experience in Card processing including involvement with the following: chargeback
processing & analytics, card processing administration/ Charge back jargons and end to end
process
 Basic knowledge in banking principles and Cards related business, revenue generation/leakage
areas, etc is preferred
Educational Credentials

Bachelor’s Degree in Finance (Full-time)

Office Hours
Shifts can vary based on organizational needs.

NOTE: HBC welcomes all applicants for this position, however, only those selected for an interview will
be contacted.

Job Qualifications

Thank you for your interest with HBC. We look forward to reviewing your application.

HBC provides equal employment opportunities (EEO) to all employees and applicants for employment