Job description
Job Purpose

As a Trainee Motor Claims Handler you will receive training and support to begin your insurance career. You will learn about the key principles of insurance and develop the skills required to handle claims efficiently and effectively.

Our in-house development programme will ensure you have the opportunity to progress your career and your salary as well as gain exposure to all areas of claims handling such as first party claims, third party claims, liability, indemnity, fraud, bodily injury and credit hire.

Please Note: This role will start on October 21st. Successful applicants will undergo a six-week initial training & development program.

Key Duties And Responsibilities
• Make correct policy decisions in regard to indemnity and coverage referring where necessary
• To negotiate settlement of customer claims
• To ensure recovery of claims outlay, where necessary
• Ensure reserves are accurately based on current information for all elements of the claim within authority levels
• Appoint appropriate partner companies and monitor/manage their performance
• Deal with telephone calls including completing any actions necessary as a result, ensuring the customer received outstanding service.
• To maintain data accuracy and files to agreed standards
• To drive your own development by actively seeking development opportunities
• To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
• To adhere to company policies and procedures
• To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies

Experience & Knowledge
• Confident telephone manner
• Strong written, oral and interpersonal skills
• An ability to work using own initiative within boundaries
• An ability to work effectively with people across a wide range of levels and responsibilities
• Good IT/Keyboard skills
• Good numeric skills

Desirables
• Previous experience in a telephony or customer service role preferred but not essential

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About Us

We are one of the leading providers of insurance and legal services.

Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across offices in Liverpool, Birkenhead, Manchester, Leeds, Haywards Heath and Glasgow.

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service.

Our culture is what defines us as an organisation and has been built around our 5 core values.

We pride ourselves in providing a positive working environment where we can work together towards our success. We understand that our success as a business depends on the success of our people, and that is why we have established an environment where all of our employees feel valued and able to perform at their best.

Benefits
• 22 days holiday per annum inclusive of bank holidays or day in lieu where applicable
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy