Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Word processing
Tax experience
Numeracy
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Do you have experience in Word processing?
Job details
Here’s how the job details align with your profile.
Pay
£28,86+ - £34,072 a year
Job type
Fixed term contract
Location
Hertford SG13
Benefits
Pulled from the full job description
Annual leave
Employee discount
Full job description
Job Introduction
An opportunity for a Trainee Revenues Officer, or Revenues Officer if experience confirmed, has become available to work at Hertford as part of the Council Tax team for a fixed term 8 month contract.
This is an exciting time for you to join us and develop your career as we are working on the automation of discount and exemptions, text reminders, and promoting self-service and refining the new customer arrangement module, so contributing to the council’s digital agenda.
This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for customer service and getting it right first time. If successful you will assist across all aspects of the Council Tax for the service including dealing with customer queries by telephone, in writing, and face to face.
Some of the key responsibilities include:
To support the shared service managers in all aspects of the shared services’ functions and operation.
To ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post.
To answer and deal with telephone, written, or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.
To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices.
To identify and award council tax discounts and exemptions where appropriate.
To actively encourage the take-up of available benefits, allowances, and discounts.
To set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.
To decide and implement suitable action after a Liability Order has been granted, up to and including referring appropriate case to enforcement agents.
To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
To identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team.
To assist with the development and implementation of new working methods and systems.
To maintain an up-to-date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate.
About you
This role will suit a focused and enthusiastic team player who welcomes the opportunity to learn and who enjoys change in order change in order to improve the delivery of the service.
The ideal candidate will have:
Numeracy skills, including the ability to manipulate numerical data.
Excellent verbal and written communication skills, with a strong customer focus.
Experience in Council Tax, Local Government, or similar customer and collections environment.
Ability and willingness to help support and provide guidance, support, and advice to less experienced staff.
Knowledge of Windows based office package.
Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required.
Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data.
Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload.
Be able to deal with difficult situations.
Ability to maintain concentration in a busy environment.
Work methodically, accurately and thoroughly, paying close attention to detail.
Ability to remain calm and focussed under pressure.
Ability to prioritise and work accurately to targets and deadlines.
Ability to learn all legislation and guidance appropriate to the post.
Be committed to developing customer service skills for dealing with members of the public, both face-to-face, phone and email or letter.
About us
East Herts is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages. We also enjoy high levels of employment and a diverse local economy.
The vision of the Council is to provide East Hertfordshire residents and businesses with a future that is prosperous and sustainable. In order to achieve this, a number of strategic objectives have been developed, which allow the Council in conjunction with its many partners to focus on the key issues that concern the residents of East Hertfordshire.
Whatever their role, everyone contributes to delivering great services to our local community. Our vision is to preserve the unique character of East Herts and ensure it remains one of the best places to live and work. To accomplish this, our focus is to improve the health and wellbeing of our communities, enhance the quality of people's lives and enable a flourishing local economy.
Our team is at the very heart of our council – we recognise that together with our elected members, we make the difference to our local communities. We are dedicated to staff development and individual success within a team framework. To help our staff deliver, we provide a supportive work environment, development opportunities and work to help everyone achieve their potential, whilst enjoying a positive work-life balance.
What can we offer you?
A stimulating and supportive working environment.
Flexible working arrangements, including flexi-time.
26 days annual leave in a year (will be pro-rata'd for 10 month contract)
Employee well-being programme
How to apply
For an informal discussion regarding the role and to find out more about East Herts Council’s ambitions, please contact Kathryn Metcalfe, Assistant Manager on 0127+ 655261 ext. 22+7 or Kristina Liulia, Senior Revenues Officer on 0127+ 655261 ext. 2088
Closing date: 02/07/2026 at Midnight
Interviews will be held within the weeks of 07/07/2026-18/07/2026
So, if you’re looking to make a difference in East Hertfordshire as a Revenue Officer in Council Tax, please apply via the options shown.
If you do not hear from us within 2 weeks of the closing date, please assume that your application has not been successful.
If your application has been successful, the recruiting manager will contact you to invite you to an interview. We hope you enjoy the process and look forward to making contact with you very soon.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
Here’s how the job qualifications align with your profile.
Skills
Word processing
Tax experience
Numeracy
+ show more
Do you have experience in Word processing?
Job details
Here’s how the job details align with your profile.
Pay
£28,86+ - £34,072 a year
Job type
Fixed term contract
Location
Hertford SG13
Benefits
Pulled from the full job description
Annual leave
Employee discount
Full job description
Job Introduction
An opportunity for a Trainee Revenues Officer, or Revenues Officer if experience confirmed, has become available to work at Hertford as part of the Council Tax team for a fixed term 8 month contract.
This is an exciting time for you to join us and develop your career as we are working on the automation of discount and exemptions, text reminders, and promoting self-service and refining the new customer arrangement module, so contributing to the council’s digital agenda.
This motivated and highly professional team is looking for an individual committed to excellence in their work and with a passion for customer service and getting it right first time. If successful you will assist across all aspects of the Council Tax for the service including dealing with customer queries by telephone, in writing, and face to face.
Some of the key responsibilities include:
To support the shared service managers in all aspects of the shared services’ functions and operation.
To ensure a full working knowledge of relevant legislation and IT applications to enable the efficient carrying out of the duties attached to the post.
To answer and deal with telephone, written, or face to face enquiries from customers and stakeholders, as appropriate, providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.
To identify and process the correct liability for each property, checking and issuing appropriate bills, forms, and notices.
To identify and award council tax discounts and exemptions where appropriate.
To actively encourage the take-up of available benefits, allowances, and discounts.
To set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
To identify accounts requiring recovery action and to take such action as appropriate in the case of non-payment.
To decide and implement suitable action after a Liability Order has been granted, up to and including referring appropriate case to enforcement agents.
To keep and maintain appropriate records and statistics, review exception reports and ensure appropriate action is taken.
To identify possible irregularities in benefit claims, discounts, and exemptions, and refer these cases to the Fraud Team.
To assist with the development and implementation of new working methods and systems.
To maintain an up-to-date awareness of other welfare benefits and refer cases to Visiting Officers and Welfare and Money Advice agencies as appropriate.
About you
This role will suit a focused and enthusiastic team player who welcomes the opportunity to learn and who enjoys change in order change in order to improve the delivery of the service.
The ideal candidate will have:
Numeracy skills, including the ability to manipulate numerical data.
Excellent verbal and written communication skills, with a strong customer focus.
Experience in Council Tax, Local Government, or similar customer and collections environment.
Ability and willingness to help support and provide guidance, support, and advice to less experienced staff.
Knowledge of Windows based office package.
Be able to work as part of a team, willing to assist others, but also take responsibility for own work as required.
Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data.
Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload.
Be able to deal with difficult situations.
Ability to maintain concentration in a busy environment.
Work methodically, accurately and thoroughly, paying close attention to detail.
Ability to remain calm and focussed under pressure.
Ability to prioritise and work accurately to targets and deadlines.
Ability to learn all legislation and guidance appropriate to the post.
Be committed to developing customer service skills for dealing with members of the public, both face-to-face, phone and email or letter.
About us
East Herts is consistently rated as amongst the best areas in the country to live, with excellent schools and healthcare, a huge array of green space, beautiful waterways, unique market towns and picturesque villages. We also enjoy high levels of employment and a diverse local economy.
The vision of the Council is to provide East Hertfordshire residents and businesses with a future that is prosperous and sustainable. In order to achieve this, a number of strategic objectives have been developed, which allow the Council in conjunction with its many partners to focus on the key issues that concern the residents of East Hertfordshire.
Whatever their role, everyone contributes to delivering great services to our local community. Our vision is to preserve the unique character of East Herts and ensure it remains one of the best places to live and work. To accomplish this, our focus is to improve the health and wellbeing of our communities, enhance the quality of people's lives and enable a flourishing local economy.
Our team is at the very heart of our council – we recognise that together with our elected members, we make the difference to our local communities. We are dedicated to staff development and individual success within a team framework. To help our staff deliver, we provide a supportive work environment, development opportunities and work to help everyone achieve their potential, whilst enjoying a positive work-life balance.
What can we offer you?
A stimulating and supportive working environment.
Flexible working arrangements, including flexi-time.
26 days annual leave in a year (will be pro-rata'd for 10 month contract)
Employee well-being programme
How to apply
For an informal discussion regarding the role and to find out more about East Herts Council’s ambitions, please contact Kathryn Metcalfe, Assistant Manager on 0127+ 655261 ext. 22+7 or Kristina Liulia, Senior Revenues Officer on 0127+ 655261 ext. 2088
Closing date: 02/07/2026 at Midnight
Interviews will be held within the weeks of 07/07/2026-18/07/2026
So, if you’re looking to make a difference in East Hertfordshire as a Revenue Officer in Council Tax, please apply via the options shown.
If you do not hear from us within 2 weeks of the closing date, please assume that your application has not been successful.
If your application has been successful, the recruiting manager will contact you to invite you to an interview. We hope you enjoy the process and look forward to making contact with you very soon.
We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.
💡 Quick Summary
Seeking a career-building opportunity? The Trainee Revenues Officer position is now open for candidates interested in the Legal Jobs sector. This role in Hertford offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
