Job Description
Full job description
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.
Job Responsibilities:
Support, monitor and manage bots and automated processes in Blue Prism
Develop RPA solutions using Blue prism
Monitor performance of robots to identify opportunities for improvement
Perform root cause analysis and apply permanent fix
Support and resolve incidents within the service target agreed with the Business
Ensure all incidents are managed end-to-end
Conduct second-level support
Support the preparation of KPIs to report on Service Delivery performance
Liaise with country teams on control related queries
Support different countries to conduct periodic review of automation
Track system usage and make recommendations for improvement
Test software robots and deployment plans as necessary.
Develop training manuals if necessary.
Key Result Areas:
Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.
Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.
Incident Management: Respond to incidents, coordinate solutions, and provide status updates.
Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.
Performance Optimization: Monitor and enhance process performance for speed and accuracy.
User Support: Assist users with RPA-related inquiries and provide training when needed.
Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
Change Management: Manage changes to RPA configurations and processes with minimal disruption.
Process Improvement: Identify and implement opportunities to refine and expand automation.
Reporting: Generate reports, analyze data, and provide insights for process enhancement.
Competencies (Skills essential to the role):
Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
Strong Verbal and Written Communication and Interpersonal Skills.
Ability to quickly learn new concepts and software is necessary
Good understanding of Object Oriented Programming
Sound understanding of SQL
Ability to work effectively with cross - functional teams
Strong analytical and problem solving skills and ability to think creatively to solve complex problems
Candidate should be a self-motivated, independent, detail oriented, responsible team player
Candidates with backlog are not eligible
Requirements
Educational Qualification / Other Requirement:
Should be graduate or postgraduate in Computer Science or IT
Recently graduated candidate (fresher).
Should have basic knowledge of RPA
Certification in any RPA tool is an added advantage
Benefits
Role Type / Key working relationships:
Team Management
Internal team
External stakeholders
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
The person will report to the Solution Architect. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Will be promoted to RPA Developer based on performance after 1 year.
Job Responsibilities:
Support, monitor and manage bots and automated processes in Blue Prism
Develop RPA solutions using Blue prism
Monitor performance of robots to identify opportunities for improvement
Perform root cause analysis and apply permanent fix
Support and resolve incidents within the service target agreed with the Business
Ensure all incidents are managed end-to-end
Conduct second-level support
Support the preparation of KPIs to report on Service Delivery performance
Liaise with country teams on control related queries
Support different countries to conduct periodic review of automation
Track system usage and make recommendations for improvement
Test software robots and deployment plans as necessary.
Develop training manuals if necessary.
Key Result Areas:
Process Monitoring: Ensure smooth RPA process execution by monitoring bots and resolving issues promptly.
Maintenance & Upgrades: Keep RPA software up-to-date and implement improvements to enhance efficiency.
Incident Management: Respond to incidents, coordinate solutions, and provide status updates.
Documentation: Maintain detailed records of RPA processes, changes, and troubleshooting steps.
Performance Optimization: Monitor and enhance process performance for speed and accuracy.
User Support: Assist users with RPA-related inquiries and provide training when needed.
Security & Compliance: Ensure RPA processes adhere to security and compliance standards.
Change Management: Manage changes to RPA configurations and processes with minimal disruption.
Process Improvement: Identify and implement opportunities to refine and expand automation.
Reporting: Generate reports, analyze data, and provide insights for process enhancement.
Competencies (Skills essential to the role):
Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
Strong Verbal and Written Communication and Interpersonal Skills.
Ability to quickly learn new concepts and software is necessary
Good understanding of Object Oriented Programming
Sound understanding of SQL
Ability to work effectively with cross - functional teams
Strong analytical and problem solving skills and ability to think creatively to solve complex problems
Candidate should be a self-motivated, independent, detail oriented, responsible team player
Candidates with backlog are not eligible
Requirements
Educational Qualification / Other Requirement:
Should be graduate or postgraduate in Computer Science or IT
Recently graduated candidate (fresher).
Should have basic knowledge of RPA
Certification in any RPA tool is an added advantage
Benefits
Role Type / Key working relationships:
Team Management
Internal team
External stakeholders
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
💡 Quick Summary
Seeking a career-building opportunity? The Trainee RPA Developer- Goregaon West position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.