Trainer – Operations (WFO, )

💰 ₹21,600 - ₹34,560 (Est.) 📍 Mumbai ⏰ Part Time 🕐 5 days ago

Job Description

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Athena BPO
SIDE Domestic Sales Executive
Athena BPO · Mumbai, Maharashtra · via Instahyre
Full–time
No Degree Mentioned
Apply on Instahyre
Apply on Jobs Micro
Apply on Jobrapido.com
Job description
Responsibilities:
• Handling sales and customer inquiries for ICICI Bank's Credit Card offerings.
• Providing excellent customer service and maintaining client relationships.
• Generating leads and converting them into sales.
• Achieving monthly sales targets and KPIs.
• Providing detailed information regarding the bank's products and services to customers.
Report this listing

Fusion CX
Trainer – Operations (WFO, Mumbai)
Fusion CX · Mumbai, Maharashtra · via Fusion CX Careers
7 days ago
Full–time
No Degree Mentioned
Apply on Fusion CX Careers
Apply on WhatJobs
Job description
If you are exploring Trainer jobs in Mumbai and want to work in a role where training quality directly impacts operational performance, this opportunity offers structured responsibility within a performance-driven environment. Fusion CX is hiring a Trainer for an on-site role in Mumbai, ideal for professionals seeking stable BPO jobs in Mumbai with strong exposure to training delivery, floor support, and stakeholder coordination.
Job Description:

About the Role

As a Trainer, you will be responsible for delivering end-to-end training programs for Customer Service teams. The role focuses on classroom and blended learning delivery, refresher training, training material development, and close coordination with Operations to ensure training effectiveness and floor readiness.

Key Responsibilities
• Conduct end-to-end training programs for Customer Service teams
• Deliver classroom and blended learning programs that add value to learners and business outcomes
• Conduct refresher sessions to maintain and improve CORE customer service skills on the operations floor
• Prepare, design, and maintain training materials
• Generate and maintain training reports
• Train new Customer Service CSRs on customer service skills, process knowledge, and product knowledge (CORE training)
• Respond to and resolve issues arising from interactions with Operations
• Conduct regular meetings with different LOBs to ensure alignment and address training-related concerns
• Provide floor support as per process requirements
• Coordinate with multiple LOBs for Training Needs Analysis (TNA)
• Conduct feedback sessions as required
• Manage BQM requirements related to training
• Govern and ensure nesting compliance

Responsibilities may evolve based on business and operational needs.
Job Requirements:

Education
• Graduated from a recognized institution
• Science graduate or software engineering background preferred

Experience & Skills
• Minimum two years of experience in technical troubleshooting of software
• Strong mentoring and coaching capabilities
• Customer-centric mindset with a focus on learner effectiveness
• Excellent written, verbal, and presentation skills
• Proficiency in MS Office applications, including Word, Excel, Visio, and PowerPoint
• Ability to coordinate effectively with Operations and multiple stakeholders
• Willingness to work in 24×7 shifts and six days a week with flexible schedules

Work Mode
• Work From Office (WFO)
• Mumbai

💡 Quick Summary

Seeking a career-building opportunity? The Trainer – Operations (WFO, ) position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.

Sponsored

Job Details

Company Name: Fusion CX · Mumbai, Maharashtra

Frequently Asked Questions

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The expected salary for Trainer – Operations (WFO, ) in Mumbai is ₹21,600 - ₹34,560 (Est.) per month. Actual compensation may vary based on experience and negotiation.
No, Trainer – Operations (WFO, ) is an on-site position based in Mumbai. Candidates must be able to commute or relocate to this location.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for Trainer – Operations (WFO, ). Previous experience in BPO Jobs is a plus. Freshers may also apply depending on the employer's requirements.
Yes, CallCenterJob.co.in is completely free for job seekers. Never pay money to apply for any job. If anyone asks for payment to process your application, report it immediately using the "Report this Job" button.

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