Job Description
At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.
Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us
We are looking for an experienced, passionate person to grow with us as we live our mission. If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.
You will love working at NAYA
We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:
Competitive pay to recognize your impact
Competitive bonus plan
Paid Vacation time
Medical, dental, and vision insurance to keep you healthy and thriving
Flexible Spending Account
Commuter benefits to make life easier
Employee discounts and free NAYA meals — because we believe in enjoying what we serve
Pet Insurance - because we love our furry friends
Growth opportunities at every level — we invest in developing leaders from within
Employee Assistance, Pay on Demand, Identity Theft Protection, and much more!
At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.
About the Role
The Learning Experience Designer (LXD) is responsible for designing engaging, practical, and scalable learning experiences that support our frontline and leadership teams across the NAYA system. This role owns the end-to-end design of training in our LMS, Opus, translating real-world restaurant operations into clear, accessible, and impactful learning.
You’ll partner closely with Subject Matter Experts (SMEs), operators, and People & Culture leaders to build blended learning experiences—including eLearning, video, job aids, and assessments—rooted in adult learning best practices and designed for a diverse, frontline workforce.
This role is ideal for someone who blends creative instructional design, strong technical execution, and a deep understanding of how adults learn on the job.
What You’ll Do
Operational Instructional Design & Content Creation
Design innovative, engaging learning experiences using eLearning, microlearning, blended learning, video, graphics, voiceovers, simulations, and job aids
Apply modern instructional design methodologies (ADDIE, microlearning, scenario-based learning, blended learning) to meet diverse learning styles
Translate complex operational and behavioral concepts into clear, learner-friendly content
Source and/or create visuals, images, and media that elevate the learning experience and reflect the NAYA brand
Review and refresh existing training content to ensure accuracy, relevance, and brand consistency
Curriculum Design, LMS Management & Collaboration
Conduct training needs assessments in partnership with operational and support center leaders
Collaborate cross-functionally to build scalable curricula aligned to business priorities and KPIs
Partner with SMEs to develop learning that maximizes retention and on-the-job application
Build, test, launch, and maintain courses in Opus, ensuring accuracy, functionality, and usability
Manage LMS content including posting videos, animations, and images
Drive LMS adoption and promote a culture of continuous learning
Proactively update training as processes, systems, or standards evolve
Troubleshoot LMS and course issues as needed
Training Evaluation & Effectiveness
Measure learning effectiveness through assessments, learner feedback, dashboards, and business metrics
Evaluate learning outcomes and ensure alignment with operational and people goals
Apply a test-and-learn mindset to continuously improve content and impact
Coaching, Support & Field Connection
Draft and distribute communications announcing new or updated learning
Support learners and stakeholders during launches and updates
Visit restaurants to observe operations, validate training effectiveness, and gather feedback
Act as a connector and influencer across teams to accelerate adoption and embed learning into daily work
Champion a culture of growth, agility, and continuous learning
About You
Experience & Skills
3+ years of experience designing learning experiences (eLearning, video, classroom, blended learning)
Strong foundation in adult learning theory and frontline workforce training
Proficiency with eLearning authoring tools such as Opus, Articulate 360, Storyline
Proficiency with video tools such as Vyond and Camtasia
Experience managing or working within a Learning Management System
Ability to juggle multiple projects and deadlines in a fast-paced environment
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Analytical mindset with a focus on continuous improvement
Desire to learn and grow with our rapidly growing company
Nice to Have (but not required)
Restaurant, QSR, retail, or hospitality experience
Knowledge of food safety standards, QSR operations, or hospitality principles
Degree or certification in Instructional Design, Organizational Development, Education, HR, or related field
Ability to read and write in Spanish
How You Show Up
Collaborative, relationship-driven, and solution-oriented
Self-starter with an ownership mindset
Curious, creative, positive, and energized by building things from scratch
Likes to have fun while being challenged every day
INDHEADOFFICE
Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us
We are looking for an experienced, passionate person to grow with us as we live our mission. If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.
You will love working at NAYA
We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:
Competitive pay to recognize your impact
Competitive bonus plan
Paid Vacation time
Medical, dental, and vision insurance to keep you healthy and thriving
Flexible Spending Account
Commuter benefits to make life easier
Employee discounts and free NAYA meals — because we believe in enjoying what we serve
Pet Insurance - because we love our furry friends
Growth opportunities at every level — we invest in developing leaders from within
Employee Assistance, Pay on Demand, Identity Theft Protection, and much more!
At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.
About the Role
The Learning Experience Designer (LXD) is responsible for designing engaging, practical, and scalable learning experiences that support our frontline and leadership teams across the NAYA system. This role owns the end-to-end design of training in our LMS, Opus, translating real-world restaurant operations into clear, accessible, and impactful learning.
You’ll partner closely with Subject Matter Experts (SMEs), operators, and People & Culture leaders to build blended learning experiences—including eLearning, video, job aids, and assessments—rooted in adult learning best practices and designed for a diverse, frontline workforce.
This role is ideal for someone who blends creative instructional design, strong technical execution, and a deep understanding of how adults learn on the job.
What You’ll Do
Operational Instructional Design & Content Creation
Design innovative, engaging learning experiences using eLearning, microlearning, blended learning, video, graphics, voiceovers, simulations, and job aids
Apply modern instructional design methodologies (ADDIE, microlearning, scenario-based learning, blended learning) to meet diverse learning styles
Translate complex operational and behavioral concepts into clear, learner-friendly content
Source and/or create visuals, images, and media that elevate the learning experience and reflect the NAYA brand
Review and refresh existing training content to ensure accuracy, relevance, and brand consistency
Curriculum Design, LMS Management & Collaboration
Conduct training needs assessments in partnership with operational and support center leaders
Collaborate cross-functionally to build scalable curricula aligned to business priorities and KPIs
Partner with SMEs to develop learning that maximizes retention and on-the-job application
Build, test, launch, and maintain courses in Opus, ensuring accuracy, functionality, and usability
Manage LMS content including posting videos, animations, and images
Drive LMS adoption and promote a culture of continuous learning
Proactively update training as processes, systems, or standards evolve
Troubleshoot LMS and course issues as needed
Training Evaluation & Effectiveness
Measure learning effectiveness through assessments, learner feedback, dashboards, and business metrics
Evaluate learning outcomes and ensure alignment with operational and people goals
Apply a test-and-learn mindset to continuously improve content and impact
Coaching, Support & Field Connection
Draft and distribute communications announcing new or updated learning
Support learners and stakeholders during launches and updates
Visit restaurants to observe operations, validate training effectiveness, and gather feedback
Act as a connector and influencer across teams to accelerate adoption and embed learning into daily work
Champion a culture of growth, agility, and continuous learning
About You
Experience & Skills
3+ years of experience designing learning experiences (eLearning, video, classroom, blended learning)
Strong foundation in adult learning theory and frontline workforce training
Proficiency with eLearning authoring tools such as Opus, Articulate 360, Storyline
Proficiency with video tools such as Vyond and Camtasia
Experience managing or working within a Learning Management System
Ability to juggle multiple projects and deadlines in a fast-paced environment
Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Analytical mindset with a focus on continuous improvement
Desire to learn and grow with our rapidly growing company
Nice to Have (but not required)
Restaurant, QSR, retail, or hospitality experience
Knowledge of food safety standards, QSR operations, or hospitality principles
Degree or certification in Instructional Design, Organizational Development, Education, HR, or related field
Ability to read and write in Spanish
How You Show Up
Collaborative, relationship-driven, and solution-oriented
Self-starter with an ownership mindset
Curious, creative, positive, and energized by building things from scratch
Likes to have fun while being challenged every day
INDHEADOFFICE
💡 Quick Summary
Seeking a career-building opportunity? The Training Content Coordinator position is now open for candidates interested in the Education Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
