Job Description
The International BPO trainer experience is a must.
A Global services is seeking an attentive and goal-oriented person to join as Training Director.
Directors in this role get to:
Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
Drive forward: Oversee the meeting of financial and performance goals and the aligning of training programs across all geographies and sites
Strengthen relationships Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Streamline and improve the program: Conduct and lead detailed gaps and needs analysis and post-training assessments; contribute and participate in all growth and improvement initiatives
Most successful candidates will have:
- Master's degree or equivalent.
- Customer-oriented approach in managing communications and issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to be strategic in developing solutions and process improvements.
More Details:
We are hiring for locations : Airoli, Navi Mumbai and Hyderabad.
The client has a Hybrid work model with rotational shifts.
Rotational shifts : General, 6PM to 3AM & 2PM to 12 Midnight
A Global services is seeking an attentive and goal-oriented person to join as Training Director.
Directors in this role get to:
Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
Drive forward: Oversee the meeting of financial and performance goals and the aligning of training programs across all geographies and sites
Strengthen relationships Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Streamline and improve the program: Conduct and lead detailed gaps and needs analysis and post-training assessments; contribute and participate in all growth and improvement initiatives
Most successful candidates will have:
- Master's degree or equivalent.
- Customer-oriented approach in managing communications and issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
- Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
- Ability to be strategic in developing solutions and process improvements.
More Details:
We are hiring for locations : Airoli, Navi Mumbai and Hyderabad.
The client has a Hybrid work model with rotational shifts.
Rotational shifts : General, 6PM to 3AM & 2PM to 12 Midnight
💡 Quick Summary
Seeking a career-building opportunity? The Training Director | BPO |12|15 yrs| Maharashtra position is now open for candidates interested in the International Call Center Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in International Call Center Jobs is a plus.