Job Description
Job Title: Training Manager BA4
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Introduction:
• Lead a team of 5-10 Trainers & support their development
• Create & implement strategy to improve new hire induction
• To lead initiatives which leverage new productivity gains, enhance the customer experience, improve call quality, performance, customer satisfaction results and Employee Opinion Survey as an appropriate
• To lead identification of training module enhancements
What will you be doing?
Training Delivery
• Delivery of Communications and Culture Training/ process training in a highly facilitative style from Advisor (BA3 level) and above
• Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained to drive performance
• Deliver Training in a facilitative style with enthusiasm and passion to create a learning environment of positive interaction and develop individual/group dynamics
• Ensure training delivery standards are maintained and improve in line with feedback (Stakeholders, Customers, EOS)
• Ensure training complies with FCA (FINANCIAL CONDUCT AUTHORITY) AND/ OR PRA (PRUDENTIAL REGULATION AUTHORITY) Regulatory and Statuary requirements to meet compliance expectations
• Delivery of up-skilling/new learning modules
• Delivery of up-skilling. Refresher, soft skills training predominantly to the Advisor (BA3) population to increase performance, motivation, and morale
• Deliver required compliance training to required standards
• Support in delivery of key new project/initiative training to identified colleagues
• To complete voice/ process coaching initiatives to maximize the effectiveness of Communications and Culture Training/ process training
• Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained
• Ensure training delivery standards are maintained and improved in line with feedback (Stakeholders, Customers, EOS)
• To work on any special projects determined by Training Lead
Delivery Support Activities
• To contribute to the overall training plan (C&C and Process Training)
• Collate and document all evaluation reports from training delivered and generate reports as required
• Assess effectiveness of training delivery, to update/upgrade materials accordingly
• Support Trainers in the review of Training Needs Analysis, helping determine material content to support performance improvement across BGSC and operational areas, linking to development plans
• Ensure adherence to all BGSC standards, certification, and audit
MI Collation & Reporting
• Responsible for the collation, maintenance, and subsequent reporting of all and/or any data relating to
Training team
• Collation of training data pertaining to C&C, Process Training, Embed
• Accurate and timely data reporting via training decks and dashboards
• Responsible for maintaining the scores, completion dates and results for all compliance trainings
• Responsible for data conciliation - to include, but not exhaustive of Compliance, Audit, and IDs
• Comply with the BGSC Incentive policy and provide incentive calculations as per defined SLAs
• Find and deploy ways to optimally utilizing training resources
• Ensure infrastructure of training rooms is maintained as per standards across all BGSC sites at all times
Administration
• Liaise with the Administration Department to ensure availability of training and meeting rooms, transport, training aids and other essential arrangements
• To lead Business Continuity Management on behalf of Training team
• Reconcile ID creation and deletion data
What we're looking for:
• Graduate from a reputed institute or university in any discipline (BA, B SC, B Com, BBM, BHM etc.)
• People management skills and hiring
• Relevant domain & BPO Industry experience
Skills that will help you in the role:
• Project Management
• Certification in Training delivery & methodologies
• Understand and demonstrate innovation and change
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done
Location: Noida
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Hybrid Working
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs
Introduction:
• Lead a team of 5-10 Trainers & support their development
• Create & implement strategy to improve new hire induction
• To lead initiatives which leverage new productivity gains, enhance the customer experience, improve call quality, performance, customer satisfaction results and Employee Opinion Survey as an appropriate
• To lead identification of training module enhancements
What will you be doing?
Training Delivery
• Delivery of Communications and Culture Training/ process training in a highly facilitative style from Advisor (BA3 level) and above
• Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained to drive performance
• Deliver Training in a facilitative style with enthusiasm and passion to create a learning environment of positive interaction and develop individual/group dynamics
• Ensure training delivery standards are maintained and improve in line with feedback (Stakeholders, Customers, EOS)
• Ensure training complies with FCA (FINANCIAL CONDUCT AUTHORITY) AND/ OR PRA (PRUDENTIAL REGULATION AUTHORITY) Regulatory and Statuary requirements to meet compliance expectations
• Delivery of up-skilling/new learning modules
• Delivery of up-skilling. Refresher, soft skills training predominantly to the Advisor (BA3) population to increase performance, motivation, and morale
• Deliver required compliance training to required standards
• Support in delivery of key new project/initiative training to identified colleagues
• To complete voice/ process coaching initiatives to maximize the effectiveness of Communications and Culture Training/ process training
• Take personal responsibility to ensure that the delivery of the above maximizes the development of the individuals being trained
• Ensure training delivery standards are maintained and improved in line with feedback (Stakeholders, Customers, EOS)
• To work on any special projects determined by Training Lead
Delivery Support Activities
• To contribute to the overall training plan (C&C and Process Training)
• Collate and document all evaluation reports from training delivered and generate reports as required
• Assess effectiveness of training delivery, to update/upgrade materials accordingly
• Support Trainers in the review of Training Needs Analysis, helping determine material content to support performance improvement across BGSC and operational areas, linking to development plans
• Ensure adherence to all BGSC standards, certification, and audit
MI Collation & Reporting
• Responsible for the collation, maintenance, and subsequent reporting of all and/or any data relating to
Training team
• Collation of training data pertaining to C&C, Process Training, Embed
• Accurate and timely data reporting via training decks and dashboards
• Responsible for maintaining the scores, completion dates and results for all compliance trainings
• Responsible for data conciliation - to include, but not exhaustive of Compliance, Audit, and IDs
• Comply with the BGSC Incentive policy and provide incentive calculations as per defined SLAs
• Find and deploy ways to optimally utilizing training resources
• Ensure infrastructure of training rooms is maintained as per standards across all BGSC sites at all times
Administration
• Liaise with the Administration Department to ensure availability of training and meeting rooms, transport, training aids and other essential arrangements
• To lead Business Continuity Management on behalf of Training team
• Reconcile ID creation and deletion data
What we're looking for:
• Graduate from a reputed institute or university in any discipline (BA, B SC, B Com, BBM, BHM etc.)
• People management skills and hiring
• Relevant domain & BPO Industry experience
Skills that will help you in the role:
• Project Management
• Certification in Training delivery & methodologies
• Understand and demonstrate innovation and change
Where will you be working?
Noida
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency, and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise, and resources to make a positive difference.
Stewardship
We prize sustainability and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done
💡 Quick Summary
Seeking a career-building opportunity? The Training Manager BA4 position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
