Training Manager CALL CENTER MANAGER For Top BPO in

diverse team members and manage multiple and competing priorities Perform other duties as assigned Ability to manage teams as allotted Develop trainers for on the job requirements Conduct TTT sessions for new potential trainers for the department REQUIRED QUALIFICATIONS Bachelors Degree 710 years of experience in reputed call centers with more than 4 years of team handling skills required Handled a team of Trainers Sr Trainers AMs Inbound and Outbound Voice domain experience is a must Good knowledge background of BGV training experience preferred Ability to work rotational shifts as per business requirement Excellent verbal written and interpersonal communication skills Must be selfmotivator and selfstarter Focused on quality and customer service Solid time management skills Must be able to effectively deal with people at all levels inside and outside of the Company Creative ability writing proficiency and visual graphics design ability Ability to multitask and successfully operate in a fast paced team environment Must adapt well to change and successfully set and adjust priorities as needed Must be proficient with Microsoft Office Suite Word advanced Excel including ability to create Power Point presentations and knowledge of Outlook Relocation is okay if it is a 15 days of notice period Serving or immediate joiner