Job Description
Accountable for New Hire training, Nesting, Performance during 30-60-+0 days period and overall knowledge management during BAU
• Take direction from training lead and execute deliverables
• Design process training plans with inputs from client SMEs
• Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
• Set-up daily/weekly huddles with trainees to track progress and resolve any issues
• Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
• Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
• Develop training interventions (BTB) based on TNA for existing employees
• Conduct certification programs & other developmental workshops for auxiliary trainers
• Review and revise the standard operating procedures periodically or as agreed with the client
• Ensure robust update management process is deployed and followed
• Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
• Preparing, publishing and maintaining various training reports and dashboards
Qualifications:-
• Any Graduate /Post Graduate
• Minimum of 8 years of experience in US healthcare, RCM, Payer or Provider, Billing and experience in training of min 4 years.
• Training experience will be preferred
• Any certification (CPC/COC/CIC/CCS) from AAPC/AHIMA or CRCS from AAHAM (Added advantage)
• Strong RCM knowledge/Medical billing
• Excellent communication and presentation skills
• Strong time management skills
• Team management
• Client and stakeholder management
• Content development
• Strong knowledge of MS office tools
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• Take direction from training lead and execute deliverables
• Design process training plans with inputs from client SMEs
• Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
• Set-up daily/weekly huddles with trainees to track progress and resolve any issues
• Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches
• Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
• Develop training interventions (BTB) based on TNA for existing employees
• Conduct certification programs & other developmental workshops for auxiliary trainers
• Review and revise the standard operating procedures periodically or as agreed with the client
• Ensure robust update management process is deployed and followed
• Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
• Preparing, publishing and maintaining various training reports and dashboards
Qualifications:-
• Any Graduate /Post Graduate
• Minimum of 8 years of experience in US healthcare, RCM, Payer or Provider, Billing and experience in training of min 4 years.
• Training experience will be preferred
• Any certification (CPC/COC/CIC/CCS) from AAPC/AHIMA or CRCS from AAHAM (Added advantage)
• Strong RCM knowledge/Medical billing
• Excellent communication and presentation skills
• Strong time management skills
• Team management
• Client and stakeholder management
• Content development
• Strong knowledge of MS office tools
Report this listing
WNS
Glassdoor
3.5 - 4,420 reviews
AmbitionBox
3.7 - 6,846 reviews
PayScale
3.3 - 54 reviews
wns.com
More jobs at WNS
See web results for WNS
FeedbackLearn more
Turn on alerts for jobs like this
Get alerts for new jobs
💡 Quick Summary
Seeking a career-building opportunity? The Training Manager for Healthcare BPO Process position is now open for candidates interested in the BPO Jobs sector. This role in Visakhapatnam offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
