Job description
We are seeking an organised and efficient individual to join our team to support our training operations. Key tasks and responsibilities include:

set-up of all courses in our CRM, on Zoom and on the CIPFA website - maintaining attendance registers and monitoring absences, taking action where required/directed - coordinating the ordering and distribution of workbooks and learning materials, working with trainers to ensure timely updates, supporting the team with branding and formatting, maintaining / editing existing e-learning materials - ensuring that trainers are informed about students with particular needs on a termly basis, and supporting trainers with students who need support - ensuring that the virtual learning environment is appropriately maintained via set up of course pages for the term ahead, liaising with trainers as required, to support the development and hosting of quizzes, progress test and mocks, dealing with access queries and other general queries about courses hosted on the VLE - where required work with trainers and others to ensure that marking is appropriately allocated The job holder will be expected to provide general customer service and proactively identify potential solutions to improve student and trainer experience, and to generate internal efficiencies.

Salary:

CIPFA (Chartered Institute of Public Finance and Accountancy) is a UK-based international accountancy membership and standard-setting body. We are dedicated to public financial management and believe that improving public services is key to changing lives for the better. Good public financial management is central to achieving this ambition. Our educational and advisory services support our members, students, and other public finance professionals throughout their careers, helping them add value to their teams and organizations. Through our work, we ensure public money is raised and spent with the highest degree of openness.

In return, we offer:
• Participation in our 4-day working week pilot until January 2025! During the pilot, you will work 30 hours per week and receive the current full-time salary.
• 5 weeks annual leave + bank holidays.
• Flexible working and leave options.
• Up to 10% employer's pension contribution.
• Season ticket loans.
• Employee Assistance Helpline.
• Exclusive employee discounts and rewards at major brands, including health & well-being, retail, restaurants, and technology providers.

If you would like a copy of the full job description before applying for the role, please contact our People and Culture team on: P&[email protected]

Location:

CIPFA is a forward-looking organisation and has developed a modern and progressive approach to flexible working and hybrid working. The location for the role will be dual location at both home and our London/Chester office.