Job Description
Full job description
The Sydney Children's Hospitals Network
Reference number
REQ638082
Occupation
Education and Training Officer
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$79171.07 - $80966.53
Closing date
27 February 2026 at 11:59pm
Employment Type: Permanent Full Time
Position Classification: Admin Off Lvl 5
Remuneration: 79171.07 - 80966.53 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ638082
Location: Westmead
Applications Close: Midnight on 27 February 2026
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
What you'll be doing
The primary purpose of this position is to provide training and support of efficient and effective processes related to revenue generation across the Network. This is a quality, customer focused service to patients and their families, and to staff, by consulting, delivering and implementing training and education to operational staff, clinicians and other hospital professionals. The role will also provide support to the Transactional Services Department to ensure that these functions are performed in a timely and efficient manner, thereby contributing to revenue and cash flow improvement within the Sydney Children’s Hospitals Network.
This position will be responsible for providing training advice and assistance to various departments across the Network and also the Transactional Services Department. The position requires a commitment to teamwork and co-operation through a flexible and hands-on approach to work, the respect of co-workers and a willingness to assist and meet team deadlines.
The Training Support Officer reports to the Training and Quality Assurance Manager and assists the Transactional Services Team in ensuring excellence in service delivery by supporting the day to day operations related to the billing process. The billing, receipting and debt recovery operations are managed by the Transactional Services Department for hospital services associated with patient care and related hospital functions.
The Training Support Officer will work closely with the Patient Billing, Receipting and Debt Recovery transactional teams to ensure the generation and collection of revenue is performed in a timely and efficient manner.
The Children’s Hospital at Westmead, together with the Sydney Children’s Hospital at Randwick, forms the Sydney Children’s Hospitals Network (SCHN).
Our aim is to provide relevant, innovative and dynamic health service for all children attending our facilities.
About You
We’re looking for someone who:
How to Apply
Click ‘Apply Online’ and submit your application including:
A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
Answers to the selection criteria in the Position Description
Additional Benefits (for eligible employees)
Salary packaging for tax savings
Meal entertainment savings
Accrued Day Off (ADO) for Full Time employees
Access to the Employee Assistance Program (EAP)
Fitness Passport
Flexible Work Practice Opportunities
Need more information?
Click here for the Position Description
about applying for this position
Learn more about The Sydney Children’s Hospitals Network
Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Further Contacts and Support
For role related queries or questions contact Janice Mullin on jan.mullin@health.nsw.gov.au
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
For technical support please contact the customer services team on 1300XXXXXX.
Child Safe Standards
SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information
Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Eligibility List
An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
Find us on Facebook, Instagram, LinkedIn and YouTube.
The Sydney Children's Hospitals Network
Reference number
REQ638082
Occupation
Education and Training Officer
Work type
Full-Time
Location
Sydney - Greater West
Salary Information
$79171.07 - $80966.53
Closing date
27 February 2026 at 11:59pm
Employment Type: Permanent Full Time
Position Classification: Admin Off Lvl 5
Remuneration: 79171.07 - 80966.53 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ638082
Location: Westmead
Applications Close: Midnight on 27 February 2026
Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives.
What you'll be doing
The primary purpose of this position is to provide training and support of efficient and effective processes related to revenue generation across the Network. This is a quality, customer focused service to patients and their families, and to staff, by consulting, delivering and implementing training and education to operational staff, clinicians and other hospital professionals. The role will also provide support to the Transactional Services Department to ensure that these functions are performed in a timely and efficient manner, thereby contributing to revenue and cash flow improvement within the Sydney Children’s Hospitals Network.
This position will be responsible for providing training advice and assistance to various departments across the Network and also the Transactional Services Department. The position requires a commitment to teamwork and co-operation through a flexible and hands-on approach to work, the respect of co-workers and a willingness to assist and meet team deadlines.
The Training Support Officer reports to the Training and Quality Assurance Manager and assists the Transactional Services Team in ensuring excellence in service delivery by supporting the day to day operations related to the billing process. The billing, receipting and debt recovery operations are managed by the Transactional Services Department for hospital services associated with patient care and related hospital functions.
The Training Support Officer will work closely with the Patient Billing, Receipting and Debt Recovery transactional teams to ensure the generation and collection of revenue is performed in a timely and efficient manner.
The Children’s Hospital at Westmead, together with the Sydney Children’s Hospital at Randwick, forms the Sydney Children’s Hospitals Network (SCHN).
Our aim is to provide relevant, innovative and dynamic health service for all children attending our facilities.
About You
We’re looking for someone who:
How to Apply
Click ‘Apply Online’ and submit your application including:
A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
Answers to the selection criteria in the Position Description
Additional Benefits (for eligible employees)
Salary packaging for tax savings
Meal entertainment savings
Accrued Day Off (ADO) for Full Time employees
Access to the Employee Assistance Program (EAP)
Fitness Passport
Flexible Work Practice Opportunities
Need more information?
Click here for the Position Description
about applying for this position
Learn more about The Sydney Children’s Hospitals Network
Aboriginal job applicants are encouraged to visit the NSW Health Aboriginal Recruitment tool, Stepping Up to assist in preparing your application.
Further Contacts and Support
For role related queries or questions contact Janice Mullin on jan.mullin@health.nsw.gov.au
We recognise the value of Aboriginal staff providing health care to Aboriginal children and families that access the services we provide at the Sydney Children’s Hospitals Network. For Aboriginal candidates who would like to talk to SCHN’s Aboriginal Workforce Consultant, please contact SCHN-EA-AboriginalHealthDirectorate@health.nsw.gov.au
For technical support please contact the customer services team on 1300XXXXXX.
Child Safe Standards
SCHN is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
Additional Information
Applicants will be assessed against the essential criteria in Position Description. Please ensure that you review this document to understand the full requirements of the role.
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
SCHN is an Equal Opportunity Employer that values diversity - we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery to children, young people and their families and carers.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Eligibility List
An eligibility list may be created for future permanent full or part time and temporary full or part time vacancies.
Find us on Facebook, Instagram, LinkedIn and YouTube.
💡 Quick Summary
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