Job Description
At Prime Therapeutics, we are redefining pharmacy benefit management with a purpose beyond profits. If you’re seeking a meaningful career that allows you to make a difference, we invite you to join us in shaping the future of pharmacy.
Job Title
Training Team Lead
Job Description
As the Training Team Lead, you will oversee a dedicated Training Team and collaborate with various leaders, subject matter experts, and vendors to design and deliver impactful training programs tailored to the needs of our department. You will engage with departments across the organization, ensuring that training is scheduled efficiently and documented thoroughly. Your responsibility will include tracking training effectiveness and adherence to operational standards.
Key Responsibilities
• Lead and supervise the training department, supporting staff development, performance evaluations, and problem resolution. Conduct regular one-on-one meetings and assessments to guide team members' growth.
• Evaluate trainer performance in classroom settings by utilizing student surveys, certification outcomes, and direct observation against a pre-approved performance rubric.
• Collaborate with departmental leaders to assess training needs, establish training goals, and prioritize activities based on provided timelines. Leverage gap analysis to recommend enhancements to training courses.
• Create and maintain a comprehensive training calendar and plan. Coordinate the involvement of subject matter experts to enrich training sessions and uphold training records and metrics.
• Work closely with management teams to assess training materials and staff performance, ensuring compliance with operating procedures and a high standard of customer service in accordance with regulatory guidelines.
• Develop and implement a robust Quality Assurance program that facilitates effective coaching for staff and monitors workflow efficiency.
• Perform other duties as assigned.
Minimum Qualifications
• Bachelor's degree in Business, Education, or a related field, or an equivalent combination of education and relevant experience; a high school diploma or GED is required.
• Six years of experience in education, training, account management, or project management.
• Two years of leadership or management experience.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Additional Qualifications
• Strong interpersonal skills for effective staff management and interdepartmental collaboration.
• Excellent verbal and written communication abilities.
• Proficiency in managing multiple projects simultaneously, particularly under pressure and tight timelines.
• Strong analytical, problem-solving, and decision-making capabilities.
Preferred Qualifications
• Advanced skills in facilitation and presentations.
• Previous experience in pharmacy benefit management or healthcare.
• Certification from the Association for Talent Development (ATD).
• For Contact Center roles, ten years of experience in training delivery in a remote contact center setting is preferred.
At Prime Therapeutics, we value diversity and encourage candidates from all backgrounds to apply. We are an equal opportunity employer and comply with all applicable laws prohibiting discrimination. All employees must understand their security responsibilities related to their role and adhere to all legal, regulatory, and internal policies.
If you require a reasonable accommodation due to a disability or any other reason during the application process, please inform us.
Potential salary for this role ranges from $81,000 to $138,000 based on experience and qualifications.
Job Title
Training Team Lead
Job Description
As the Training Team Lead, you will oversee a dedicated Training Team and collaborate with various leaders, subject matter experts, and vendors to design and deliver impactful training programs tailored to the needs of our department. You will engage with departments across the organization, ensuring that training is scheduled efficiently and documented thoroughly. Your responsibility will include tracking training effectiveness and adherence to operational standards.
Key Responsibilities
• Lead and supervise the training department, supporting staff development, performance evaluations, and problem resolution. Conduct regular one-on-one meetings and assessments to guide team members' growth.
• Evaluate trainer performance in classroom settings by utilizing student surveys, certification outcomes, and direct observation against a pre-approved performance rubric.
• Collaborate with departmental leaders to assess training needs, establish training goals, and prioritize activities based on provided timelines. Leverage gap analysis to recommend enhancements to training courses.
• Create and maintain a comprehensive training calendar and plan. Coordinate the involvement of subject matter experts to enrich training sessions and uphold training records and metrics.
• Work closely with management teams to assess training materials and staff performance, ensuring compliance with operating procedures and a high standard of customer service in accordance with regulatory guidelines.
• Develop and implement a robust Quality Assurance program that facilitates effective coaching for staff and monitors workflow efficiency.
• Perform other duties as assigned.
Minimum Qualifications
• Bachelor's degree in Business, Education, or a related field, or an equivalent combination of education and relevant experience; a high school diploma or GED is required.
• Six years of experience in education, training, account management, or project management.
• Two years of leadership or management experience.
• Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Additional Qualifications
• Strong interpersonal skills for effective staff management and interdepartmental collaboration.
• Excellent verbal and written communication abilities.
• Proficiency in managing multiple projects simultaneously, particularly under pressure and tight timelines.
• Strong analytical, problem-solving, and decision-making capabilities.
Preferred Qualifications
• Advanced skills in facilitation and presentations.
• Previous experience in pharmacy benefit management or healthcare.
• Certification from the Association for Talent Development (ATD).
• For Contact Center roles, ten years of experience in training delivery in a remote contact center setting is preferred.
At Prime Therapeutics, we value diversity and encourage candidates from all backgrounds to apply. We are an equal opportunity employer and comply with all applicable laws prohibiting discrimination. All employees must understand their security responsibilities related to their role and adhere to all legal, regulatory, and internal policies.
If you require a reasonable accommodation due to a disability or any other reason during the application process, please inform us.
Potential salary for this role ranges from $81,000 to $138,000 based on experience and qualifications.
💡 Quick Summary
Seeking a career-building opportunity? The Training Team Lead position is now open for candidates interested in the Education Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.