Job Description
Join Osaic’s Transaction Verification Team!
Are you looking for a rewarding opportunity in financial services? Osaic is seeking a dedicated Transaction Verification Specialist who will play a vital role in ensuring the security and integrity of our transactions.
Location:
Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
Atlanta: 2300 Windy Ridge Pkwy SE, Suite 750, Atlanta, GA 30339
La Vista: 12325 Port Grace Blvd, La Vista, NE 68128
Oakdale: 7755 3rd St. N, Oakdale, MN 55128
St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702
Important: Osaic currently does not consider remote candidates. This position requires a minimum of 4 days a week in the office as part of our hybrid work model.
Full-time Position
Salary: $48,000 - $52,000 per year plus an annual performance-based bonus. Actual compensation offered will depend on various job-related factors including location, skills, and experience. Osaic offers a comprehensive compensation package including health, vision, dental insurance, 401k, paid time off, volunteer days, and much more. Check our careers page for more details on Osaic Benefits.
Role Overview:
As a Transaction Verification Specialist, your primary responsibility will be to conduct thorough reviews of client transactions and confirm authorization through direct communication with our clients. You will collaborate with multiple parties, including operations processors and financial professionals, to ensure a smooth verification process and handle both incoming and outgoing calls diligently.
Key Responsibilities:
• Analyze account activity and client responses, detecting anomalies or patterns indicative of potential fraud.
• Communicate effectively with clients via phone and, when applicable, text message.
• Support financial professionals in reaching out to clients as necessary.
• Authenticate client identities with confidence.
• Recognize keywords or phrases that may signal fraudulent activity and escalate as needed.
• Manage calls and the voicemail system, providing excellent customer service.
• Utilize reliable processes for daily verification tasks.
• Engage with various software and financial platforms competently.
• Contribute positively to departmental goals by responding promptly to phone system queues.
• Maintain accurate records of all client contacts.
• Build strong working relationships with customers and internal teams.
• Make timely decisions while implementing necessary actions, involving management only when necessary.
• Perform other tasks as assigned.
Basic Qualifications:
• Minimum 2 years of customer service or contact center experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong communication and organizational skills.
• A demonstrated ability to thrive in a fast-paced, entrepreneurial environment.
• A robust customer focus with a high attention to detail and analytical mindset.
• Proactive and independent work style with a commitment to quality.
• Comfortable working under pressure and contributing to a team.
• Availability to work additional hours as needed.
Preferred Qualifications:
• Over 2 years of experience in financial services operations or a broker-dealer setting.
• Bachelor's degree in Business, Finance, or related fields preferred.
• Experience with CRM systems or Salesforce is a plus.
• Completion of the FINRA SIE exam.
• FINRA Series 7 license.
Ready to take the next step in your career? Apply now to join Osaic!
Are you looking for a rewarding opportunity in financial services? Osaic is seeking a dedicated Transaction Verification Specialist who will play a vital role in ensuring the security and integrity of our transactions.
Location:
Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255
Atlanta: 2300 Windy Ridge Pkwy SE, Suite 750, Atlanta, GA 30339
La Vista: 12325 Port Grace Blvd, La Vista, NE 68128
Oakdale: 7755 3rd St. N, Oakdale, MN 55128
St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702
Important: Osaic currently does not consider remote candidates. This position requires a minimum of 4 days a week in the office as part of our hybrid work model.
Full-time Position
Salary: $48,000 - $52,000 per year plus an annual performance-based bonus. Actual compensation offered will depend on various job-related factors including location, skills, and experience. Osaic offers a comprehensive compensation package including health, vision, dental insurance, 401k, paid time off, volunteer days, and much more. Check our careers page for more details on Osaic Benefits.
Role Overview:
As a Transaction Verification Specialist, your primary responsibility will be to conduct thorough reviews of client transactions and confirm authorization through direct communication with our clients. You will collaborate with multiple parties, including operations processors and financial professionals, to ensure a smooth verification process and handle both incoming and outgoing calls diligently.
Key Responsibilities:
• Analyze account activity and client responses, detecting anomalies or patterns indicative of potential fraud.
• Communicate effectively with clients via phone and, when applicable, text message.
• Support financial professionals in reaching out to clients as necessary.
• Authenticate client identities with confidence.
• Recognize keywords or phrases that may signal fraudulent activity and escalate as needed.
• Manage calls and the voicemail system, providing excellent customer service.
• Utilize reliable processes for daily verification tasks.
• Engage with various software and financial platforms competently.
• Contribute positively to departmental goals by responding promptly to phone system queues.
• Maintain accurate records of all client contacts.
• Build strong working relationships with customers and internal teams.
• Make timely decisions while implementing necessary actions, involving management only when necessary.
• Perform other tasks as assigned.
Basic Qualifications:
• Minimum 2 years of customer service or contact center experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong communication and organizational skills.
• A demonstrated ability to thrive in a fast-paced, entrepreneurial environment.
• A robust customer focus with a high attention to detail and analytical mindset.
• Proactive and independent work style with a commitment to quality.
• Comfortable working under pressure and contributing to a team.
• Availability to work additional hours as needed.
Preferred Qualifications:
• Over 2 years of experience in financial services operations or a broker-dealer setting.
• Bachelor's degree in Business, Finance, or related fields preferred.
• Experience with CRM systems or Salesforce is a plus.
• Completion of the FINRA SIE exam.
• FINRA Series 7 license.
Ready to take the next step in your career? Apply now to join Osaic!
💡 Quick Summary
Seeking a career-building opportunity? The Transaction Verification Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.