Job Description
Trigent Software Inc
INTERNATIONAL BPO VOICE PROCESS
Trigent Software Inc • Bengaluru, Karnataka • via Jobaaj
Full–time
Apply directly on Jobaaj
Apply on Trabajo.org
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Skills
Communication
Corporate Communications
Organization Skills
Maintenance Management
Full Job DescriptionInternational Voice Process
FreshersSalary 25k CTCLocation
BangaloreExcellent Communication Skills RequiredQualification
10
2
10
3
10
2
3 can applyWork From OfficeResponsibilitiesMake outbound calls to the candidate and motivate them to complete a job application
Schedule
reschedule the fir...
Report this listing
Hiresquad Resources
Transactional Quality Manager/Content Moderation/Banking Process - #BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Adzuna
Job description
Leading BPO in BANGALORE
Hiring for Transactional Quality Manager
Content Moderation Process// Content Moderation Process
Must be a Manager Quality On papers in an International BPO
Experience in Content Moderation or Banking Process is Mandatory
Over All Experience 8+ Years
Mode of Interview- Virtual
Interested candidates can mail their cv at [email protected] or call at
Role & responsibilities
• Drive continuous improvement for Transaction Quality and Delivery
• Trained /Certified in Green Belt
• Manage Call Quality & Client related KPI's
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation
• Drive continuous improvement for TQ and Delivery
• Manage Call Quality & Client related KPI's
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations
• Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch
• Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers.
• Drive Process control & Compliance in addition to managing the Audit requirements
• Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
• Ensure uniform quality of training being delivered by all training teams in line with the client requirement
• Provide quality floor support, feedback, refresher and corrective training
• Groom and develop training talent in-house
• Support cross process / location teams
• Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Preferred candidate profile
• People Management skills
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees
• Ability to provide leadership, direction and motivation to build high performing teams
• Analytical and Quantitative skills
• Excellent Communication skills
• Data Handling / data interpretation skills
• Good working knowledge of Transaction Quality systems, tools and technologies.
• Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented with Strong organizational and Presentation skills
• Flexible to work in 24X7 environment (night shifts and weekends basis scope)
• Education: Graduate in any discipline desirable
• Should have 8+ years of Overall experience.
Interested candidates can mail their cv at [email protected] or call at
INTERNATIONAL BPO VOICE PROCESS
Trigent Software Inc • Bengaluru, Karnataka • via Jobaaj
Full–time
Apply directly on Jobaaj
Apply on Trabajo.org
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Skills
Communication
Corporate Communications
Organization Skills
Maintenance Management
Full Job DescriptionInternational Voice Process
FreshersSalary 25k CTCLocation
BangaloreExcellent Communication Skills RequiredQualification
10
2
10
3
10
2
3 can applyWork From OfficeResponsibilitiesMake outbound calls to the candidate and motivate them to complete a job application
Schedule
reschedule the fir...
Report this listing
Hiresquad Resources
Transactional Quality Manager/Content Moderation/Banking Process - #BPO
Hiresquad Resources • Bengaluru, Karnataka • via LinkedIn
2 days ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply on Adzuna
Job description
Leading BPO in BANGALORE
Hiring for Transactional Quality Manager
Content Moderation Process// Content Moderation Process
Must be a Manager Quality On papers in an International BPO
Experience in Content Moderation or Banking Process is Mandatory
Over All Experience 8+ Years
Mode of Interview- Virtual
Interested candidates can mail their cv at [email protected] or call at
Role & responsibilities
• Drive continuous improvement for Transaction Quality and Delivery
• Trained /Certified in Green Belt
• Manage Call Quality & Client related KPI's
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation
• Drive continuous improvement for TQ and Delivery
• Manage Call Quality & Client related KPI's
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations
• Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch
• Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers.
• Drive Process control & Compliance in addition to managing the Audit requirements
• Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
• Ensure uniform quality of training being delivered by all training teams in line with the client requirement
• Provide quality floor support, feedback, refresher and corrective training
• Groom and develop training talent in-house
• Support cross process / location teams
• Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Preferred candidate profile
• People Management skills
• Ability to drive initiatives to closure
• Ability to deal with all levels of employees
• Ability to provide leadership, direction and motivation to build high performing teams
• Analytical and Quantitative skills
• Excellent Communication skills
• Data Handling / data interpretation skills
• Good working knowledge of Transaction Quality systems, tools and technologies.
• Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented with Strong organizational and Presentation skills
• Flexible to work in 24X7 environment (night shifts and weekends basis scope)
• Education: Graduate in any discipline desirable
• Should have 8+ years of Overall experience.
Interested candidates can mail their cv at [email protected] or call at
💡 Quick Summary
Seeking a career-building opportunity? The Transactional Quality Manager/Content Moderation/Banking Process - #BPO position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
