Job Description
Job Description
Job Summary –
The candidate will work closely with the respective Manager to ensure their staff is trained and meeting their daily goals for productivity and quality and adherence to departmental procedures/policies. The AM will be responsible for having one–on-one mentoring sessions with the team members to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational and communication skills.
Years of experience needed – 8+ Years
Experience And Skills
Should be graduate from recognized university
Strong verbal, written communication and presentation skills; including influencing, group facilitation and persuading others
Organizational and time-management skills; ability to manage multiple tasks, projects, and priorities
Must be able to build relationships and understand the client's needs
Ability to work as an individual or on a team - self-motivated, solution-oriented with ability to work independently under minimal supervision
Ability to multitask effectively and work well under pressure
Advanced skills in analytical and problem solving with attention to detail
Project management and negotiation skills
Long term/strategic planning and budget planning/analysis skills
Results-oriented
Data-driven with ability to make well-founded judgments
Experience in dealing with clients
Financial acumen, including budgeting and resource management
Job Summary –
The candidate will work closely with the respective Manager to ensure their staff is trained and meeting their daily goals for productivity and quality and adherence to departmental procedures/policies. The AM will be responsible for having one–on-one mentoring sessions with the team members to instill awareness of the team member’s goals, any challenges or areas of focus, and ensuring opportunities are addressed with a plan identified for success. The AM will serve as a communication liaison to ensure that changes are effectively communicated to their team members and as an escalation path for member satisfaction and/or scope clarification or changes. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational and communication skills.
Years of experience needed – 8+ Years
Experience And Skills
Should be graduate from recognized university
Strong verbal, written communication and presentation skills; including influencing, group facilitation and persuading others
Organizational and time-management skills; ability to manage multiple tasks, projects, and priorities
Must be able to build relationships and understand the client's needs
Ability to work as an individual or on a team - self-motivated, solution-oriented with ability to work independently under minimal supervision
Ability to multitask effectively and work well under pressure
Advanced skills in analytical and problem solving with attention to detail
Project management and negotiation skills
Long term/strategic planning and budget planning/analysis skills
Results-oriented
Data-driven with ability to make well-founded judgments
Experience in dealing with clients
Financial acumen, including budgeting and resource management
💡 Quick Summary
Seeking a career-building opportunity? The Transctn PROC ASST OPS MGR position is now open for candidates interested in the Customer Care Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
