Transport and Home Delivery Experience Manager
Location
Turrella NSW 2205
Benefits
Pulled from the full job description
Parental leave
Full job description
Join a business that embraces innovation, quality, and modern workplace practice
Make a real impact in a fast-paced, design-led business that values its people
Opportunity to develop leadership skills and grow your career
Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve.
Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Office in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, USA, China and Thailand.
At King Living, we are dedicated to creating simplicity and balance in both our living spaces and our work environment. We take pride in our past accomplishments and are thrilled by the possibilities of the future.
The Opportunity
We are seeking a dynamic and strategic Transport and Home Delivery Experience Manager to lead the transformation of King Living’s global delivery and logistics network. This is a high-impact leadership role tasked with designing and executing the roadmap for a best-in-class, customer-first last-mile delivery experience.
You will oversee the strategic planning, performance, and continuous improvement of King Living’s own fleet operations as well as third-party delivery providers. You’ll also work cross-functionally to elevate customer satisfaction, efficiency, and reliability through innovative systems, proactive communication, and digital delivery experience tools.
This is a rare opportunity to influence both operational and customer-facing outcomes, shaping the future of delivery excellence at a premium, design-led global brand.
The Role
Develop and execute customer delivery and transport strategies, focused on cost-efficiency and premium last-mile performance
Lead the day-to-day operations of King Living’s delivery network and transport logistics, across both internal fleets and third-party providers
Set up and manage a high-performing in-house delivery fleet including driver recruitment, training, and performance oversight
Implement customer experience initiatives including delivery tracking, proactive communication, and post-delivery follow-up
Design and manage robust KPIs to monitor operational efficiency, NPS, service levels, and cost performance
Collaborate with Customer Service, Sales, Marketing, and Warehousing teams to ensure seamless end-to-end delivery experiences
Oversee contract negotiation and relationship management with transport providers and couriers
Drive digital transformation initiatives using advanced logistics software and customer engagement tools
Lead and mentor a high-performing delivery team, fostering a culture of safety, accountability, and excellence
Manage delivery budgets, produce regular reporting, and identify cost optimisation opportunities
Ensure compliance with transport laws, WHS regulations, and internal policies across the delivery ecosystem
About You
You are a proven leader with significant experience in last-mile delivery, transport logistics, and customer delivery management
You’re a strategic thinker with the ability to transform vision into effective, scalable operations
You bring a deep understanding of fleet operations, courier management, and compliance standards
You are customer-obsessed, with experience improving NPS and service quality through innovative delivery experiences
You are confident managing budgets, interpreting data, and driving operational KPIs
You bring strong communication and stakeholder engagement skills, collaborating across all levels of the business
You are passionate about technology and digital transformation within supply chain and logistics
You have a strong background in safety leadership, compliance, and performance optimisation
You’re a people-first leader who thrives on developing teams and building a culture of excellence and care
Why You will Love Working with Us
Daily Perks: freshly brewed coffee from our onsite barista - fuel your day with a perfect cup.
Generous Discounts: handsome employee and family & friends discounts on our premium products.
Family First: paid parental leave to support you through all stages of life.
Career Growth: be part of a fast-growing, innovative company that values your professional development.
Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration and innovation.
Fun, Engaging Environment: regular team events and opportunities to connect, learn and grow.
Our Values - More than Just Words Passion, Integrity, Collaboration and Innovation are the heartbeat of King Living. These values guide everything we do, from the products we design to the culture we foster. If you share our values, you will thrive here.
Our hiring decisions are not only based on your experience and skills, but your passion, attitude and alignment to our core values.
King Living is an equal opportunity employer — all applicants will be considered regardless of your race, sexuality, religion, colour, gender identity or parental status.