Job Description
Job description:
• Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc.
• Microsoft Office application skills, including Outlook, and Excel
• Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
• Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers
• Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDS’s
Responsibilities
• Ticketing Experience in with a TMC with ticket issuance/ Reissues/ Refunds/ MCO
• Excellent GDS knowledge - Sabre and Amadeus
• Understand corporate travel nuances
• Team player with a disposition to learn
• Maintain customer satisfaction index
• Decision Making, and Analytical skills
Qualifications
• Excellent verbal and written communication skills
• Graduate - Under Graduate
• Ok to work from Office (Vikhroli)
• IATA/Diploma in travel preferred
• Ok to do night shifts
• Adhering to the Standard Operating Procedures specified for the process
• Have complete & updated product knowledge
• Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc.
• Microsoft Office application skills, including Outlook, and Excel
• Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way
• Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers
• Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDS’s
Responsibilities
• Ticketing Experience in with a TMC with ticket issuance/ Reissues/ Refunds/ MCO
• Excellent GDS knowledge - Sabre and Amadeus
• Understand corporate travel nuances
• Team player with a disposition to learn
• Maintain customer satisfaction index
• Decision Making, and Analytical skills
Qualifications
• Excellent verbal and written communication skills
• Graduate - Under Graduate
• Ok to work from Office (Vikhroli)
• IATA/Diploma in travel preferred
• Ok to do night shifts
• Adhering to the Standard Operating Procedures specified for the process
• Have complete & updated product knowledge
💡 Quick Summary
Seeking a career-building opportunity? The Travel Specialist position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
