Job Description
A person in this role will ensure awareness of and adherence to processes, policies and codes of conduct laid down for CBG frontline staff. He/she will also be responsible for continuously identifying new areas of focus requiring creation of controls/processes absent or inadequate, process strengthening and additional monitoring. This person s work will be used for monitoring health (compliance to regulatory and bank standards) and preparing for future risk perceived areas.
• Key Accountabilities, KPIs and Job Responsibilities
• Ensure achievement of Premium Volumes and Revenue objectives of the TRM Channel.
• Ensure IRDAI composite certification of new joiners and existing team members and timely renewal of the same.
• Impart effective training on Specified Person code of conduct, launch / refresher training on insurance products, AML / ULIP certification trainings and keep the record of attendance to comply with internal and regulatory guidelines.
• Ensure implementation of insurance sales process and the investment profile suitability of clients to the products purchased.
• Ensure persistency of insurance products through coordination with Central Product team and insurer partners to ensure timely renewals of policies.
• Provide feedback from market and customers to Central Bancassurance Product team for continuous improvement / ideation for new product and processes.
• Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst Branch front line team members and Unit Heads.
• Track the input activities of team members through client book analysis to ensure activation on insurance and align the activities to the desired premium volumes and revenue objectives.
• Ensure customer-centricity at all times, adherence to fair dealing norms and compliance to IRDAI 2015 Corporate Agency guidelines at VRM Unit.
• Ensure adequacy of product brochures, addendums and proposal forms at Branches and check for replenishment of sales kit of RMs
• Ensure complaint resolution within the approved TAT through coordination with Central Bancassurance product team and insurer partners.
• Experience:
• Demonstrated track record in FLOD, managing regulatory and operational risk along with process adherence
• Exposure to monitoring of sales processes & regulatory compliance will be highly advantageous
• Intensive knowledge of Indian banking and regulatory guidelines
• Equipped with knowledge of sales & client interface best practices/industry developments
• Minimum 7 + years experience in banking, first line of defence (FLOD), continuous audits and process controls
• Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions
• Prior exposure to process writing, controls and governance.
Education/Preferred Qualification :
• Bachelor s degree from a recognized university
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience
• Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory
Core Competencies:
• Competencies, traits & desired levels of proficiency:
• Self driven HIGHLY ADVANCED
• Planning & organising HIGHLY ADVANCED
• Ownership of result HIGHLY ADVANCED
• Problem solving ADVANCED
• Assertiveness, influencing & negotiation skills HIGHLY ADVANCED
• Multi-tasking in high complexity & time critical situations ADVANCED
• Teamwork & collaboration ADVANCED
• Change / innovation orientation ADVANCED
• Communication, including senior stakeholders management ADVANCED
• Vendor management MODERATE
• Business Focus MODERATE
• Customer Focus MODERATE
• Developing & Coaching MODERATE
• Leadership BASIC
• Key Accountabilities, KPIs and Job Responsibilities
• Ensure achievement of Premium Volumes and Revenue objectives of the TRM Channel.
• Ensure IRDAI composite certification of new joiners and existing team members and timely renewal of the same.
• Impart effective training on Specified Person code of conduct, launch / refresher training on insurance products, AML / ULIP certification trainings and keep the record of attendance to comply with internal and regulatory guidelines.
• Ensure implementation of insurance sales process and the investment profile suitability of clients to the products purchased.
• Ensure persistency of insurance products through coordination with Central Product team and insurer partners to ensure timely renewals of policies.
• Provide feedback from market and customers to Central Bancassurance Product team for continuous improvement / ideation for new product and processes.
• Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst Branch front line team members and Unit Heads.
• Track the input activities of team members through client book analysis to ensure activation on insurance and align the activities to the desired premium volumes and revenue objectives.
• Ensure customer-centricity at all times, adherence to fair dealing norms and compliance to IRDAI 2015 Corporate Agency guidelines at VRM Unit.
• Ensure adequacy of product brochures, addendums and proposal forms at Branches and check for replenishment of sales kit of RMs
• Ensure complaint resolution within the approved TAT through coordination with Central Bancassurance product team and insurer partners.
• Experience:
• Demonstrated track record in FLOD, managing regulatory and operational risk along with process adherence
• Exposure to monitoring of sales processes & regulatory compliance will be highly advantageous
• Intensive knowledge of Indian banking and regulatory guidelines
• Equipped with knowledge of sales & client interface best practices/industry developments
• Minimum 7 + years experience in banking, first line of defence (FLOD), continuous audits and process controls
• Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions
• Prior exposure to process writing, controls and governance.
Education/Preferred Qualification :
• Bachelor s degree from a recognized university
• Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience
• Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory
Core Competencies:
• Competencies, traits & desired levels of proficiency:
• Self driven HIGHLY ADVANCED
• Planning & organising HIGHLY ADVANCED
• Ownership of result HIGHLY ADVANCED
• Problem solving ADVANCED
• Assertiveness, influencing & negotiation skills HIGHLY ADVANCED
• Multi-tasking in high complexity & time critical situations ADVANCED
• Teamwork & collaboration ADVANCED
• Change / innovation orientation ADVANCED
• Communication, including senior stakeholders management ADVANCED
• Vendor management MODERATE
• Business Focus MODERATE
• Customer Focus MODERATE
• Developing & Coaching MODERATE
• Leadership BASIC
💡 Quick Summary
Seeking a career-building opportunity? The Treasures Bancassurance Specialist |Licensed position is now open for candidates interested in the Bank Jobs sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
