Job Description
As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from +0 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations
In this role you can work from Remote, India
Overview
The GitHub Trust & Safety team is looking for a full-time team member based in India.
Trust & Safety is a distributed team whose overall mission is to help maintain a safe, welcoming, and productive environment for GitHub’s diverse community of users. The Trust & Safety team investigates reports of abuse, processes content removal requests, and works closely with other internal teams to help develop and maintain GitHub’s user-facing site policies and internal policies and procedures related to user-generated content moderation.
This role requires working one weekend day a week and may include non-standard working hours, including holidays. This role will review content that may be graphic, violent, sexual, or otherwise distressing.
Responsibilities
• Capably and consistently maintain multiple task queues covering different fields of knowledge.
• Investigate and respond to reports of abuse on GitHub.com, including categories such as:
• Spam and Disruptive Content
• Harassment
• Impersonation
• Misuse of PII
• Discriminatory Content
• Misinformation
• Sexually Obscene Content
• Violent Content
• Organize and triage the team’s ticket queue periodically on a daily basis
• Catalog workflow, log noteworthy events, and apply data to improve procedures
Qualifications
Required Qualifications:
• Proven ability to effectively communicate complex written answers to others
• Experience following detailed operational procedures that include multiple technical tools, decision points, and stakeholders
• Experience conducting investigations with limited information, including producing concise analysis and making a decisions inline with provided guidance
• Experience working in Trust & Safety at a user generated content platform
• Fluent written and oral English language skills
Preferred Qualifications:
• Experience using GitHub, git, or other version control systems
• Ability to read and interpret coding languages such as Javascript, Python, and/or Java
• Experience communicating directly with users and customers
• Experience and desire to work remotely
GitHub values
• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive
Manager fundamentals
• Model
• Coach
• Care
Leadership principles
• Create clarity
• Generate energy
• Deliver success
Who We Are
GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and ++% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
Locations
In this role you can work from Remote, India
Overview
The GitHub Trust & Safety team is looking for a full-time team member based in India.
Trust & Safety is a distributed team whose overall mission is to help maintain a safe, welcoming, and productive environment for GitHub’s diverse community of users. The Trust & Safety team investigates reports of abuse, processes content removal requests, and works closely with other internal teams to help develop and maintain GitHub’s user-facing site policies and internal policies and procedures related to user-generated content moderation.
This role requires working one weekend day a week and may include non-standard working hours, including holidays. This role will review content that may be graphic, violent, sexual, or otherwise distressing.
Responsibilities
• Capably and consistently maintain multiple task queues covering different fields of knowledge.
• Investigate and respond to reports of abuse on GitHub.com, including categories such as:
• Spam and Disruptive Content
• Harassment
• Impersonation
• Misuse of PII
• Discriminatory Content
• Misinformation
• Sexually Obscene Content
• Violent Content
• Organize and triage the team’s ticket queue periodically on a daily basis
• Catalog workflow, log noteworthy events, and apply data to improve procedures
Qualifications
Required Qualifications:
• Proven ability to effectively communicate complex written answers to others
• Experience following detailed operational procedures that include multiple technical tools, decision points, and stakeholders
• Experience conducting investigations with limited information, including producing concise analysis and making a decisions inline with provided guidance
• Experience working in Trust & Safety at a user generated content platform
• Fluent written and oral English language skills
Preferred Qualifications:
• Experience using GitHub, git, or other version control systems
• Ability to read and interpret coding languages such as Javascript, Python, and/or Java
• Experience communicating directly with users and customers
• Experience and desire to work remotely
GitHub values
• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive
Manager fundamentals
• Model
• Coach
• Care
Leadership principles
• Create clarity
• Generate energy
• Deliver success
Who We Are
GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and ++% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
💡 Quick Summary
Seeking a career-building opportunity? The Trust Safety Specialist position is now open for candidates interested in the Work from home Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
