Job Description
Full job description
Job requisition ID :: 101611
Date: Mar 31, 2026
Location: Mumbai
Designation: Manager
Entity: Deloitte Touche Tohmatsu India LLP
Your potential, unleashed.
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential
Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.
The Team
Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital
Work you’ll do
Job Title:
Salesforce Multi Cloud Manager
Location: Mumbai , India
Education: Graduate
Job Summary
We are seeking a skilled and motivated Salesforce Marketing Cloud (SFMC) Manager , Salesforce Data Cloud , Marekting Cloud Personalisation and Loyalty Cloud to join our team. Should have competency on any 2 clouds.The SFMC Manager will be responsible for implementing, maintaining, and optimizing marketing automation cross cloud campaigns within the Salesforce clouds including Marketing cloud, Marketing cloud Personalization, Data Cloud and Sales/Service Clouds. This role involves leveraging SFMC tools and technologies, such as Email Studio, Journey Builder, Automation Studio, ,SQL, Data Lake Object, Data Model Objects , Calculated Insights, Identity Resolutions, Matching and Merging, Segmentation, Activation, Einstein Recipes to design, build, and manage personalized campaigns and data-driven marketing solutions. The ideal candidate will have a strong understanding of marketing automation, customer journeys, and data integration, combined with expertise in web development and database management. As an SFMC Manager, will collaborate closely with marketing teams to deliver innovative solutions that drive customer engagement and business growth.
Job Description
Roles and Responsibilities
Design, develop and deliver Marketing Automation studio solutions using the Salesforce Marketing Cloud (SFMC) Platform, including email, Journey Builder™, Cloud Pages, SMS, and push notification campaigns.
Experience with Salesforce Data Cloud or any other Customer Data Platform software.
Deep understanding of data modelling, integration architectures and data governance best practices.
Collaborate with client stakeholders to define requirements, deliverables, and set, manage, and document expectations.
Translate client requirements in detail, well to understand technical and functional documentation.
Implement data integration processes to bring together data from various sources, ensure data quality and accuracy by cleaning, transforming, and standardizing data as needed.
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Build solutions that utilize out-of-the-box features and modules and customize according to the requirement in Salesforce Data/Marketing Cloud.
Experience on Website and mobile app event tracking, API integrations and SDKs.
Experience on Salesforce connectors, scripting languages, knowledge of JSON data structure and should be excellent with SQL.
Understanding of key design patterns and large data volume limitations and best practices.
Understanding of data sharing and visibility considerations and how these play into platform architecture.
Experience of Integrating with CRM platform (Salesforce Sales/Service Cloud etc.) to push/pull data
Experience of Integrating with web analytics tools like Google Analytics. Various Report configuration and creation.
Experience in Real Time Integration Management like Marketing Cloud Personalization and ability to design and develop 1:1 customer experience, channel optimization and configure next best action on salesforce marketing cloud platform.
Experience in Persona Building, Data Activation, Personalization, manage delivery and generate insights using Audience Studio
Engage with customers to evaluate and recommend optimization strategies for technical architecture, performance, and solution design specific to Data Cloud and Marketing Cloud.
Demonstrated ability to analyse, design and optimize business processes focusing on data integration architecture.
Essential Skills and experience
10 to 13 years of experience in SFMC (Email Studio, Journey Builder, Interaction Studio, CDP, Einstein, Automation studio etc.), Data Cloud, MCP
Experience in gathering and documenting requirements for marketing applications
Full life cycle implementation experience using various SDLC methodologies.
Excellent communication skills in both verbal and written English.
Experience to participate in the proposals and estimation.
Strong customer service focus
Engaging and friendly personality
Collaborative, flexible and a team player
Desirable Skills and experience
Experience with marketing campaign design and implementation and/or with brand teams, executing promotions or campaigns.
Experience with technologies and processes for content management systems, digital asset management software, web content management
Experience with technologies and processes for mobile, loyalty and social media technologies, solutions, and strategies
Experience with marketing customer data models
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose
Deloitte is led by a purpose: To make an impact that matters.
Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the
Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
Job requisition ID :: 101611
Date: Mar 31, 2026
Location: Mumbai
Designation: Manager
Entity: Deloitte Touche Tohmatsu India LLP
Your potential, unleashed.
India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential
Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.
The Team
Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital
Work you’ll do
Job Title:
Salesforce Multi Cloud Manager
Location: Mumbai , India
Education: Graduate
Job Summary
We are seeking a skilled and motivated Salesforce Marketing Cloud (SFMC) Manager , Salesforce Data Cloud , Marekting Cloud Personalisation and Loyalty Cloud to join our team. Should have competency on any 2 clouds.The SFMC Manager will be responsible for implementing, maintaining, and optimizing marketing automation cross cloud campaigns within the Salesforce clouds including Marketing cloud, Marketing cloud Personalization, Data Cloud and Sales/Service Clouds. This role involves leveraging SFMC tools and technologies, such as Email Studio, Journey Builder, Automation Studio, ,SQL, Data Lake Object, Data Model Objects , Calculated Insights, Identity Resolutions, Matching and Merging, Segmentation, Activation, Einstein Recipes to design, build, and manage personalized campaigns and data-driven marketing solutions. The ideal candidate will have a strong understanding of marketing automation, customer journeys, and data integration, combined with expertise in web development and database management. As an SFMC Manager, will collaborate closely with marketing teams to deliver innovative solutions that drive customer engagement and business growth.
Job Description
Roles and Responsibilities
Design, develop and deliver Marketing Automation studio solutions using the Salesforce Marketing Cloud (SFMC) Platform, including email, Journey Builder™, Cloud Pages, SMS, and push notification campaigns.
Experience with Salesforce Data Cloud or any other Customer Data Platform software.
Deep understanding of data modelling, integration architectures and data governance best practices.
Collaborate with client stakeholders to define requirements, deliverables, and set, manage, and document expectations.
Translate client requirements in detail, well to understand technical and functional documentation.
Implement data integration processes to bring together data from various sources, ensure data quality and accuracy by cleaning, transforming, and standardizing data as needed.
Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
Build solutions that utilize out-of-the-box features and modules and customize according to the requirement in Salesforce Data/Marketing Cloud.
Experience on Website and mobile app event tracking, API integrations and SDKs.
Experience on Salesforce connectors, scripting languages, knowledge of JSON data structure and should be excellent with SQL.
Understanding of key design patterns and large data volume limitations and best practices.
Understanding of data sharing and visibility considerations and how these play into platform architecture.
Experience of Integrating with CRM platform (Salesforce Sales/Service Cloud etc.) to push/pull data
Experience of Integrating with web analytics tools like Google Analytics. Various Report configuration and creation.
Experience in Real Time Integration Management like Marketing Cloud Personalization and ability to design and develop 1:1 customer experience, channel optimization and configure next best action on salesforce marketing cloud platform.
Experience in Persona Building, Data Activation, Personalization, manage delivery and generate insights using Audience Studio
Engage with customers to evaluate and recommend optimization strategies for technical architecture, performance, and solution design specific to Data Cloud and Marketing Cloud.
Demonstrated ability to analyse, design and optimize business processes focusing on data integration architecture.
Essential Skills and experience
10 to 13 years of experience in SFMC (Email Studio, Journey Builder, Interaction Studio, CDP, Einstein, Automation studio etc.), Data Cloud, MCP
Experience in gathering and documenting requirements for marketing applications
Full life cycle implementation experience using various SDLC methodologies.
Excellent communication skills in both verbal and written English.
Experience to participate in the proposals and estimation.
Strong customer service focus
Engaging and friendly personality
Collaborative, flexible and a team player
Desirable Skills and experience
Experience with marketing campaign design and implementation and/or with brand teams, executing promotions or campaigns.
Experience with technologies and processes for content management systems, digital asset management software, web content management
Experience with technologies and processes for mobile, loyalty and social media technologies, solutions, and strategies
Experience with marketing customer data models
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our purpose
Deloitte is led by a purpose: To make an impact that matters.
Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the
Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.
💡 Quick Summary
Seeking a career-building opportunity? The T&T| Customer| M&C| Manager | Salesforce Marketing Cloud | Mumbai position is now open for candidates interested in the Media & Communication sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Media & Communication is a plus.
