TWC & MSOSA

Job Description

Function Name: Application Support

Function Type: Senior PLM Support Engineer

Org Unit: PLM

Role Summary:

We are seeking a highly skilled and proactive Application Support Engineer to join our PLM Ops production support team. This role is critical to ensuring the stability, performance, and scalability of our Teamwork Cloud (TWC) and MSOSA environments, which serve as the backbone of our model-based systems engineering (MBSE) workflows.

The individual will be responsible for monitoring, maintaining, and optimizing these platforms, enabling seamless collaboration across engineering teams, and supporting the transition of MBSE applications into business-as-usual (BAU) support.

Dimension of Function

· Ensure proactive monitoring and maintenance of TWC.

· Enable understanding of business process, usage patterns, adoption to support refinement of application.

· Provide faster response to system issues, minimizing downtime.

· Support continuous improvement in configuration of app leading to improved performance.

· Support archiving and help with reducing the volume of data.

Contacts

· All areas in PLM Operations group (APO’s, team members, value stream leads, Scrum master etc.)

· Other IT Departments in the Organisation

· Capability development teams

· End users of PLM Toolset

Area of Responsibility

· TWC Installation & Configuration : Set up and manage TWC environments, repositories, and permissions.

· User & Access Management : Handle LDAP/SSO integration, Active Directory, and custom onboarding tools.

· Performance Monitoring & Optimization : Monitor server health, fine-tune configurations, and prevent bottlenecks.

· Backup & Disaster Recovery : Implement and validate backup and restore strategies.

· Upgrades & Patch Management : Apply updates and patches with minimal disruption.

· Troubleshooting & Incident Resolution : Diagnose sync errors, repository conflicts, and connectivity issues.

· MBSE Repository Management : Support project structuring, baseline management, and merge operations.

· Model Integrity & Compliance : Enforce modeling standards and run validation checks.

· Integration Support : Maintain links with Cameo Collaborator, PLM systems, and APIs.

· Change & Configuration Control : Support version control and traceability processes.

Knowledge / Experience

Essential:

· Bachelor’s degree in Computer Science, Engineering, or related field

· 9-12 years of experience in application support or systems engineering

· Hands-on experience with MBSE tools (e.g., Cameo, TWC, MSOSA)

· Strong understanding of PLM systems and enterprise integrations

· Proficiency in LDAP, SSO, Active Directory, and API-based automation

· Excellent problem-solving and incident management skills

· Strong communication and stakeholder coordination abilities

· Ability to use Microsoft Office 365 products and Microsoft Teams

Desirable:

· Experience in high-availability production environments

· Familiarity with DevOps practices and monitoring tools

· Ability to work independently and take ownership of critical systems

· Passion for continuous improvement and operational excellence

Personal Profile:

· An individual who has a determined approach to resolving incidents

· An individual with the ability to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.

· An individual with excellent communication skills and who is able to negotiate with both engineers and senior managers to effect process and tool changes.

· A resilient and enthusiastic individual who responds constructively to new ideas and inputs.

· An individual with a passion for learning.

· An effective team player, actively develops and supports team members.

· Flexible to support the out of business hours for production deployments

Competences

· Customer Centricity - Ensures the delivery of exceptional customer service – EXPERT

· Business Acumen - Applies appropriate strategic logic to decisions and initiatives in one’s area – EXPERT

· Decision Making - Identifies and analyses information to make decisions and solve problems – EXPERT

· Teamwork & Collaboration - Fosters a sense of teamwork, leverages differences, and facilitates the effective interaction and contribution of others to achieve goals – EXPERT

· People Development - Ensures the availability and development of the talent needed to meet current and future organizational goals – PROFICIENT

· Lead Courageously - Takes personal and organizational risks to do what is right and achieve organizational success, and supports others who do so – EXPERT

· Developing & Managing Relationships - Develops and maintains constructive, open and honest relationships with others – EXPERT

· Displays Global Perspective - Establishes and promotes effective business operations across multiple countries and/or regions and coordinates appropriately with the broader global business – EXPERT