Job Description
Looking For Candidates in a Renowned BPO Client @Kolkata !!.
Company Details:
Our client is a an American business services company specializing in customer engagement and business performance
Job Title: Customer Support Associate (Voice)
Handling customer queries/complaints/request over the calls
WORK FROM OFFICE
Experience: Candidate should have minimum
1year and above experience in BPO
Salary: Upto 2.7 LPA
Job Location: Kolkata, DLF1, Newtown
Role and Responsibility:
• Answer incoming calls and respond to customers emails.
• Managing and resolving customer queries/status/complaints.
• Identifying and escalating issues to supervisors.
• Providing products and service information to customers.
Requirements
Qualification: Any Undergraduate/ Graduate/ Post Graduate, With minimum 1 year experience in Bpo voice/non voice process only is eligible
Candidate should have,
1.Good Communication skills
2.Handling calls Over Phone which involves working in different time zones
3.Handling calls from Global clients and initiate the right response to them, positively and professionally.
4.Flexible to work in shifts.
5.Excellent English - both verbal and written communication skills
6.Knowledge of customer service principles and practices
7.Basic technical knowledge
Qualification: Under Graduate/ Graduate/ Post Graduate
Shift: Rotational Shift (6days working)
Benefits
Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist
Company Details:
Our client is a an American business services company specializing in customer engagement and business performance
Job Title: Customer Support Associate (Voice)
Handling customer queries/complaints/request over the calls
WORK FROM OFFICE
Experience: Candidate should have minimum
1year and above experience in BPO
Salary: Upto 2.7 LPA
Job Location: Kolkata, DLF1, Newtown
Role and Responsibility:
• Answer incoming calls and respond to customers emails.
• Managing and resolving customer queries/status/complaints.
• Identifying and escalating issues to supervisors.
• Providing products and service information to customers.
Requirements
Qualification: Any Undergraduate/ Graduate/ Post Graduate, With minimum 1 year experience in Bpo voice/non voice process only is eligible
Candidate should have,
1.Good Communication skills
2.Handling calls Over Phone which involves working in different time zones
3.Handling calls from Global clients and initiate the right response to them, positively and professionally.
4.Flexible to work in shifts.
5.Excellent English - both verbal and written communication skills
6.Knowledge of customer service principles and practices
7.Basic technical knowledge
Qualification: Under Graduate/ Graduate/ Post Graduate
Shift: Rotational Shift (6days working)
Benefits
Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist
💡 Quick Summary
Seeking a career-building opportunity? The Udaan Domestic Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
