Looking For Candidates in a Renowned BPO Client @Kolkata !!.

Company Details:

Our client is a an American business services company specializing in customer engagement and business performance

Job Title: Customer Support Associate (Voice)

Handling customer queries/complaints/request over the calls

WORK FROM OFFICE

Experience: Candidate should have minimum
1year and above experience in BPO

Salary: Upto 2.7 LPA

Job Location: Kolkata, DLF1, Newtown

Role and Responsibility:
• Answer incoming calls and respond to customers emails.
• Managing and resolving customer queries/status/complaints.
• Identifying and escalating issues to supervisors.
• Providing products and service information to customers.

Requirements

Qualification: Any Undergraduate/ Graduate/ Post Graduate, With minimum 1 year experience in Bpo voice/non voice process only is eligible

Candidate should have,

1.Good Communication skills

2.Handling calls Over Phone which involves working in different time zones

3.Handling calls from Global clients and initiate the right response to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both verbal and written communication skills

6.Knowledge of customer service principles and practices

7.Basic technical knowledge

Qualification: Under Graduate/ Graduate/ Post Graduate

Shift: Rotational Shift (6days working)

Benefits

Cab+ Incentive+ Shift Allowance + High medical insurance coverage benefits

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist