UK Incoming Policy Administration Technician

Job description
UK Incoming Policy Administration Technician

Ipswich, UK

This is an entry level role into AXA XL where you will provide support to overseas AXA companies taking responsibility for arranging cover on Property, Motor and Liability programmes. Joining the Middle Office function at AXA XL is the chance to understand insurance from the operations space and develop your skills. You could be a School leaver / Graduate looking for their first role within the industry or someone changing experiences and wanting to work closely with Clients & Brokers and get a background across Insurance.

DISCOVER your opportunity

What will your essential responsibilities include?

· Work with Producing Offices regarding referral documentation

· Maintain and control multiple mailboxes, ensuring timely replies & actions

· Manage good working relationships with all stakeholders and handle escalations

· Keep accurate up to date files of policy wordings, certificates and endorsements.

· Ensure Clients & Brokers receive their documents in a timely manner.

· Provide reports to the UK Incoming Team and Operations Manager

You will report to the UK Policy & Wordings Team Leader

SHARE your talent

We’re looking for someone who has these abilities and skills:

· Attention to detail will be required to emails & policy documenations

· Clear communication needed when working with stakeholders

· Comfortable working both independently while also being part of a wider tream

· Develop and maintain good working relationships with the stakeholders within the business

· Demonstrate commitment to providing the highest level of service to clients/brokers/AXA Companies

· Recognise work priorities and organise time effectively, raise any potential delays to the Manager

· Be capable of using Microsoft Word and Excel to a good standard

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, ****** orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

· Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

· Robust support for Flexible Working Arrangements

· Enhanced family friendly leave benefits

· Named to the Diversity Best Practices Index

· Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2026-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

· Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

· Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

· Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

· AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability