Unified Communications Engineer

Exceptional Unified Communications Engineer Wanted

First Focus, Australia's leading mid-market Managed Service Provider, is seeking an exceptional IT professional with a deep understanding of Managed Services and the needs of mid-tier clients.

About First Focus

We are a stable and focused company with over 15 years of consistent growth, winning new clients and evolving our solutions. We pride ourselves on being a great place to work, with a dynamic culture, clear vision, and strong leadership.

Why Choose First Focus?

We understand the challenges of UC specialists and work with you and our clients to ensure you have time for training and development. We seek the best clients and people to support them. Great IT Engineering professionals value variety, customer relationships, and new challenges.

Job Description

This role will give you the opportunity to grow your career in Unified Communications. You will be involved in scoping and delivering UC solutions for SME and mid-sized customers. Your responsibilities will include:

Providing onsite and remote support for voice infrastructure and associated technologies

Troubleshooting and resolving a wide range of Unified Communications problems

Working with engineering teams on escalations of complex ongoing issues

Contributing to on-prem and cloud deployments

Resolving issues within IVR call flow scripting

Writing and updating technical documentation/Knowledge Base articles

Requirements

To be successful in this role, you'll need:

Solid technical understanding of the telecommunications space, particularly Unified Comms

Significant exposure to leading UC vendors, ideally Mitel, although Avaya, Cisco etc would be considered

Exposure to technologies such as VMWare vCenter/ESXi, MiVoice Business, MiCollab and MiVoice Border Gateway, MiContact Centre Business, Networking (DHCP, VLANs, HP Switches, Meraki), SIP Trunking/Devices, Fax over IP (FoIP)

Familiarity with SBC, ideally in Ribbon or Audio Codes

Self-motivated, autonomous team player with dedication and a results-focused mindset

Excellent communication skills with outstanding spoken and written English

What We Offer

First Focus values keeping everyone informed, aligned, supported, and rewarding performance. This includes:

Competitive salary and benefits package

Free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors

Hybrid working arrangements for work-life balance

10 paid study days a year and support towards certifications and qualifications

Weekly internal training sessions and library

Opportunities for personal and professional development with our FastTrack mentor program

MAD (making a difference) Council focusing on equality, charity, and the environment