Job Description
Unit Head Chat Desk for a Leading Bank
Client is one of India's premier banks providing a wide range of financial products and services to over 43 million customers. They are looking for an enthusiast for position on Unit Head Chat Desk
Job Purpose:
- Responsible to manage the Team & Team leaders comprising of Bank officers who respond to customer's chat.
- To ensure all officers in the team deliver results with assigned productivity targets and quality to achieve the overall objective of Customer satisfaction.
- To effectively manage the team through motivation skills and interpersonal skills, to achieve the common objective of Customer satisfaction.
- To effectively guide and coach the team to help them achieve all performance parameters, there by achieving the overall goals of the unit.
- Define and execute strategy to optimize online chat experience, deliver results, and oversee overall channel success
- Manage the strategic evolution of our online chat program as well as...
Client is one of India's premier banks providing a wide range of financial products and services to over 43 million customers. They are looking for an enthusiast for position on Unit Head Chat Desk
Job Purpose:
- Responsible to manage the Team & Team leaders comprising of Bank officers who respond to customer's chat.
- To ensure all officers in the team deliver results with assigned productivity targets and quality to achieve the overall objective of Customer satisfaction.
- To effectively manage the team through motivation skills and interpersonal skills, to achieve the common objective of Customer satisfaction.
- To effectively guide and coach the team to help them achieve all performance parameters, there by achieving the overall goals of the unit.
- Define and execute strategy to optimize online chat experience, deliver results, and oversee overall channel success
- Manage the strategic evolution of our online chat program as well as...
💡 Quick Summary
Seeking a career-building opportunity? The Unit Head | Chat Desk | Bank |10|12 yrs position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
