Ensuring Day to Day activities are done TO ensure that day to day activities to transaction processing are done.
• Requires floor management based on volumes in different units, vis-vis staff allocation.
• Ensure that all identified control points are checked.
• Ensure error free transaction processing flow, within agreed Turnaround time.
• Customer complaints are addressed in priority.
• Transactional exceptions are adequately approved as per Bank policy.
• Daily reports are checked to ensure controls are maintained.
• Customer Interaction Customer visits both existing and new are visited for their Trade requirements along with the Business RM's.
• Visit to CPUT and different regions for standardization of processes, coordination among the Business requirement and the deliverance of the operations are monitored.
• To meet different business units across pan-India to be a support system for business for faster resolution of cases.
• Process Review and Automation Possibility of automation is explored and is raised to BPRG to ensure minimum inputting errors and faster processing at our end.
• The objective is to improve the service deliverance time and score over the competitors.
• Process re-engineering and periodic review to be conducted to ensure that we have best market practice in the business.
• Interaction with RBI Auditors & Statutory Auditors.
• Interaction with the internal Auditors, RBI Auditors and the Statutory Auditors for Operations in the region.
• To ensure that all documents as requested is made available to them for their scrutiny and verification.
• Operation procedures and process need to be reviewed on a regular basis to ensure that all changes in the regulations have been incorporated and are complying with all the statutory requirements.
• Capital and Current account transactions To ensure cases are checked with respect to FEMA regulations To help and support branches, business and customer with FEMA clarifications To co-ordinate and interact with Regulators for relevant approvals and clarifications To circulate the status and information to pan-India TF branches for all capital account transactions To maintain centralized data of all capital account transactions To develop software applications to enter all capital account transactions for easy maintenance of the records Staff & HR Management and trainings Conduct regular training of staff on individual topics.
• updating latest RBI circular or notification or FEMA guidelines with classroom training for staff to ensure that staff understand their work, what they are doing and why.
• To create staff base that will do multiple level of jobs and encouraged talent and enhanced their skills.
• Mentoring in dept, so that each new joiner is completely trained in systems, adjusts to work atmosphere, learns about organization culture, etc Job rotation on monthly basis, so that each staff knows each and every job and there is backup created within dept for each activity.
• Additional responsibility is also allotted to senior staff members depending upon their experience and potentials.
• Based on productivity, additional responsibilities, initiatives, etc devise monthly reward and recognition system within department as well as recommend to banks star award.
• Conduct monthly review of productivity of each staff members.
• Analyze the same with different techniques and present to them for their study and improvement.
• To ensure that proper Backup in form of Team leader is created to manage the department in temporary absence of Unit head.
• Training the trainers and creating more trainers in the dept to manage the knowledge level within the department.
• This also ensures that staff is comfortable in handling the customer.
• Regular Feedback to staff members on their performance and motivate them to better their current performance System Security : To ensure there is no sharing of system passwords in the section.
• To ensure that the process for password handover/takeover is followed.
• To ensure timely servicing of all equipment and testing of backup systems.
• Voucher Management : To manage all vouchers and records as per laid down guidelines.
• Archive, Print and file approval mails for Referrals.
• To ensure that rubber stamps are affixed as prescribed.
• Timely processing of all records in the RMS/Archival system as per laid down guidelines.
• To liaise with Record management Agency for storage/retrieval of records.
• Other Responsibilities : Error-free operations.
• Clean Audits and Compliance Team handling, grooming and motivation.
• Contributing ideas and suggest process simplifications/improvements.
• Ensure and build internal control mechanism to prevent frauds, errors.
• Ensure training at regular intervals to staff at various levels.
• Investigate customer complaints and analyze, send response and resolve the same under intimation to seniors.
• Investigate errors/lapses and inform seniors scrupulously.
• Procure relevant approvals from seniors.
• Liaison with internal customers for resolution of issues.
• Maintain good liaison with all stake holders.
• Take up issues relating to infrastructure, utilities, systems.
• Cost management.
• Ensure smooth implementation of new systems, enhancements, migration.
• To identify/escalate cases of potential misuse of the banking systems.
• Participate in various Corporate Social Responsibility activities of the bank.
• Ensure timely handover of systems.
• Maintain relevant registers and documents.
• Suspense/General Ledger accounts monitoring.
• Store all security documents, instruments, etc.
• in FRFC under dual custody.
• Ensure generation of all the relevant reports for all the functions.
• To convert customer on digital platform.
• Co-ordination with external agencies, vendors, system support teams.
• Management of staff leaves, absenteeism, replacements, exigencies.
• Efficiency management.
• Any other responsibilities entrusted from time to time.

Skills
• Banking Product & Process Knowledge
• Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry