Job Description
Job Title –
Unit Manager- Central Operations
Place of work
Mumbai
Business Unit
Operations
Function
– Retail Operations
Job Purpose :
This role entails responsibility for driving innovation in all operational activities related to Retail Banking. This role entails responsibility for conceptualization of ideas and ensuring implementation within budget and deadlines. The role bearer is primarily accountable for ensuring seamless maintaining of Retail Operations projects, automation initiatives and Business Process Management (BPM). This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.
Roles & Responsibilities:
Responsible for field collections for all Retail Asset products
Ensure accurate and timely reconciliation and payment update in the system
Oversee the entire closure process from prepayment to matured for all Retail Asset products
Spearhead settlements and AHFS (Asset Hold for Sale) closures unit to mitigate delinquencies for the bank
Lead cancellation and refund processes for all Retail Asset products pan India
Manage additional disbursals and trans disbursals to the customers for the bank
Lead part payment and reprising including MCLR, BPLR and ROI revision
Ensure smooth on boarding of payment partners
Ensure the processes and policies are compliant and streamlined within the Regulatory guidelines
Strategize and create roadmap for re-engineering business processes to improve customer service, enhance controls and to drive cost effectiveness and accuracy
Monitor critical success metrics by maintaining dashboards
Ensure adherence to internal compliance and regulatory reporting to the ORM team
Recommend quality initiatives across central operations team for optimization of processes in order to improve TAT and increase operational efficiency
Managerial & Leadership Responsibilities:
Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
Attract and retain best-in-class talent for key roles in their reporting structure
Educational Qualifications:
Graduate – Bachelors in Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / Information Technology any others
Post Graduate – MBA / Finance / Operations
Experience:
8 years plus.
Unit Manager- Central Operations
Place of work
Mumbai
Business Unit
Operations
Function
– Retail Operations
Job Purpose :
This role entails responsibility for driving innovation in all operational activities related to Retail Banking. This role entails responsibility for conceptualization of ideas and ensuring implementation within budget and deadlines. The role bearer is primarily accountable for ensuring seamless maintaining of Retail Operations projects, automation initiatives and Business Process Management (BPM). This role has many internal and external interactions with key stakeholders and is a vital contributor to the organization's overall profitability and health.
Roles & Responsibilities:
Responsible for field collections for all Retail Asset products
Ensure accurate and timely reconciliation and payment update in the system
Oversee the entire closure process from prepayment to matured for all Retail Asset products
Spearhead settlements and AHFS (Asset Hold for Sale) closures unit to mitigate delinquencies for the bank
Lead cancellation and refund processes for all Retail Asset products pan India
Manage additional disbursals and trans disbursals to the customers for the bank
Lead part payment and reprising including MCLR, BPLR and ROI revision
Ensure smooth on boarding of payment partners
Ensure the processes and policies are compliant and streamlined within the Regulatory guidelines
Strategize and create roadmap for re-engineering business processes to improve customer service, enhance controls and to drive cost effectiveness and accuracy
Monitor critical success metrics by maintaining dashboards
Ensure adherence to internal compliance and regulatory reporting to the ORM team
Recommend quality initiatives across central operations team for optimization of processes in order to improve TAT and increase operational efficiency
Managerial & Leadership Responsibilities:
Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight
Attract and retain best-in-class talent for key roles in their reporting structure
Educational Qualifications:
Graduate – Bachelors in Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / Information Technology any others
Post Graduate – MBA / Finance / Operations
Experience:
8 years plus.
💡 Quick Summary
Seeking a career-building opportunity? The Unit Manager|Retail Assets Operations position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
