Job Description
Attend escalations and ensure quick resolution
• Interact with customers for feedback on GIB products / Services/ Responsiveness of officers
People Management
• Evaluate achievement of productivity of all officers / team members on various pre defined parameters
• Provide feedback to team members on productivity and quality parameters
• Drive reward and recognition programs for motivating team members to improve performance
• Regularly train team on processes, products, soft skills, etc
• Proactively highlight Top / Bottom performers on a regular basis through different MIS
• Guiding the team on exception scenarios
• Ensure team members are in line with YES PERSONALITY guidelines
• Liaise with internal stakeholders like GIB product team, NOC, GIB Program Team, etc. for different queries and escalations
• Distribution of leads to team members on a regular basis
• Keep a tap on the nos of accounts and value of funding expected on a daily basis
• Keep the senior management abreast on the team members performance on a regular basis
• Ensure team members are trained on various new products, processes and services
Targets
• Achieve business targets set for the team in terms of nos of accounts active, generation of CASA + FD book, cross sell of other products like YES REMIT, etc
• Achieve quality targets in terms of quality scores, feedback from customers, etc as per defined benchmark
Others
• Liaise with stakeholders on various customer queries
• Participate in audit / compliance / products / management reviews
Competencies / Skill set required
3 to 7 years experience in Operations Management
Must exhibit leadership and mentoring sensibilities.
Must have a superior writing skills related to information and instruction skills
Excellent computer skills and proficient in Word, Excel , Outlook.
Must be Task , team and dead line oriented , team player
Must be available for periodic travel to Contact Center locations
Excellent verbal communications and people skill required
Skills highlighted with ‘‘ are preferred keyskills Education
UG: Any Graduate
Company Profile Yes Bank
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to €˜Emerging India€™.
Financial Trust
The vast banking experience of our Promoters, Rana Kapoor and Ashok Kapur, has been strengthened by the financial support of Rabobank Nederland, the world€™s only AAA rated private Bank, and three respected global institutional private equity investors, CVC Citigroup, AIF Capital and ChrysCapital, to provide YES BANK a strong foundation of enduring financial trust.
Human Capital
At YES BANK, we look to offer comprehensive banking and financial solutions. Which is why, we have inducted top quality Human Capital across all our banking functions, including Corporate & Institutional Banking, Financial Markets, Investment Banking, Business & Transactional Banking and Retail Banking & Wealth Management.
Knowledge Banking
• Interact with customers for feedback on GIB products / Services/ Responsiveness of officers
People Management
• Evaluate achievement of productivity of all officers / team members on various pre defined parameters
• Provide feedback to team members on productivity and quality parameters
• Drive reward and recognition programs for motivating team members to improve performance
• Regularly train team on processes, products, soft skills, etc
• Proactively highlight Top / Bottom performers on a regular basis through different MIS
• Guiding the team on exception scenarios
• Ensure team members are in line with YES PERSONALITY guidelines
• Liaise with internal stakeholders like GIB product team, NOC, GIB Program Team, etc. for different queries and escalations
• Distribution of leads to team members on a regular basis
• Keep a tap on the nos of accounts and value of funding expected on a daily basis
• Keep the senior management abreast on the team members performance on a regular basis
• Ensure team members are trained on various new products, processes and services
Targets
• Achieve business targets set for the team in terms of nos of accounts active, generation of CASA + FD book, cross sell of other products like YES REMIT, etc
• Achieve quality targets in terms of quality scores, feedback from customers, etc as per defined benchmark
Others
• Liaise with stakeholders on various customer queries
• Participate in audit / compliance / products / management reviews
Competencies / Skill set required
3 to 7 years experience in Operations Management
Must exhibit leadership and mentoring sensibilities.
Must have a superior writing skills related to information and instruction skills
Excellent computer skills and proficient in Word, Excel , Outlook.
Must be Task , team and dead line oriented , team player
Must be available for periodic travel to Contact Center locations
Excellent verbal communications and people skill required
Skills highlighted with ‘‘ are preferred keyskills Education
UG: Any Graduate
Company Profile Yes Bank
YES BANK has been conceived in the spirit of professional entrepreneurship, with an unstinted commitment to establish a high quality, technology driven, state-of-the-art private Indian Bank catering to €˜Emerging India€™.
Financial Trust
The vast banking experience of our Promoters, Rana Kapoor and Ashok Kapur, has been strengthened by the financial support of Rabobank Nederland, the world€™s only AAA rated private Bank, and three respected global institutional private equity investors, CVC Citigroup, AIF Capital and ChrysCapital, to provide YES BANK a strong foundation of enduring financial trust.
Human Capital
At YES BANK, we look to offer comprehensive banking and financial solutions. Which is why, we have inducted top quality Human Capital across all our banking functions, including Corporate & Institutional Banking, Financial Markets, Investment Banking, Business & Transactional Banking and Retail Banking & Wealth Management.
Knowledge Banking
💡 Quick Summary
Seeking a career-building opportunity? The Unit Manager|Team Leader position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
