United Health Care

Location

Hyderabad, Telangana

Benefits

Pulled from the full job description

Full job description

Job Title: Customer Service Associate – UHC Process

Location: Hitech City, Hyderabad

Shift: US Shift (Night Shift)

Work Days: 5 Days Working (2 Fixed Week Offs)

Transport: 2-Way Cab Provided

Education: Graduates / Undergraduates Eligible

Job Description:

We are hiring for the role of Customer Service Associate for our UHC (UnitedHealthcare) process, where you will play a crucial role in providing support to our US healthcare customers.

Key Responsibilities:

Handle inbound/outbound calls or chat support for U.S. healthcare members and providers

Resolve queries related to benefits, eligibility, claims, billing, and authorizations

Accurately document customer interactions in the system

Follow standard operating procedures and compliance guidelines

Provide first-contact resolution and ensure customer satisfaction

Required Skills:

Excellent C1-level English communication skills (spoken and written)

Strong comprehension and customer handling skills

Ability to multitask and work in a fast-paced environment

Basic knowledge of healthcare or prior experience in U.S. healthcare process is a plus

Eligibility Criteria:

Graduates or Undergraduates with relevant communication skills

Flexible to work in night shifts (US timings)

Immediate joiners preferred

Perks & Benefits:

2-Way Cab Facility

Attractive Salary & Incentives

Fixed Weekend Offs (Saturday & Sunday or as per process)

Growth opportunities within the organization

Job Type: Full-time

Pay: ₹500,000.00 - ₹550,000.00 per year

Benefits:

Health insurance

Provident Fund

Schedule:

US shift

Supplemental Pay:

Performance bonus

Shift allowance

Work Location: In person

Speak with the employer

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