Job Description
Full job description
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join the Premier Banking team.
We are currently seeking an experienced professional to join the IWPB
Job Introduction
IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing fleet of 26 branches.
IWPB is looking for a proactive and customer focused Universal Banker Leader (UB - CSM) to lead all daily operations at the branch.
The (UB - CSM) will be responsible for optimizing branch efficiency, staff management and fostering a positive environment that enhances the customer experience. Towards this, the UB -CSM will lead the operations and service aspects at the branch.
A (UB - CSM) will play a crucial role in achieving the growth strategy especially given that Operations,Service culture is the main service differentiator in the industry.
Principal Responsibilities
The primary responsibilities of the UB - CSM will include but not limited to the following. A UB -CSM should
Independently manage the day-to-day Operations at branches across all teams. This covers Tellers, Customer Service, Lockers as well.
Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.
Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch by maintaining a strong customer service culture.
Lead and drive the HSBC principles, values and behaviors within the Branch team and ensure positive growth-oriented environment
Ensure satisfactory audits and positive branch operational score cards by identifying control gaps, taking corrective actions through various enablers such as internal reviews / branch hygiene checklists, reports checking etc.
Ensure timely, satisfactory, fair and transparent closures of all customer complaints by owning the customer and his/her grievances.
Deliver the Branch KPIs on Operations and Service at PACE.
Own and contribute, along with the Branch Manager, to the strategic goals of the business as outlined from time to time.
UB-CSM will have the Premier Service Manager, Teller Operator, Locker (where applicable) and the UBs reporting to the role.
The UB-CSM will also own up KPIs (sales) of the UB / PSM as applicable from time to time.
Education Qualifications / Certifications and Requirements:
Education Qualifications
Graduate / Postgraduate with a minimum of 5-10 years of experience in Banking Industry.
Certifications
FEMA, NISM
Other Requirements
The applicant should
Deliver at PACE and have a hands-on approach
Be result oriented and dynamic
have brilliant Interpersonal and communication skills
Basic Banking Industry knowledge
Have Team management experience
Additional Information
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
Some careers open more doors than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking an experienced professional to join the Premier Banking team.
We are currently seeking an experienced professional to join the IWPB
Job Introduction
IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing fleet of 26 branches.
IWPB is looking for a proactive and customer focused Universal Banker Leader (UB - CSM) to lead all daily operations at the branch.
The (UB - CSM) will be responsible for optimizing branch efficiency, staff management and fostering a positive environment that enhances the customer experience. Towards this, the UB -CSM will lead the operations and service aspects at the branch.
A (UB - CSM) will play a crucial role in achieving the growth strategy especially given that Operations,Service culture is the main service differentiator in the industry.
Principal Responsibilities
The primary responsibilities of the UB - CSM will include but not limited to the following. A UB -CSM should
Independently manage the day-to-day Operations at branches across all teams. This covers Tellers, Customer Service, Lockers as well.
Own, lead and spearhead the branch operations hygiene by ensuring all actions at the branches are aligned to the local, Group and Regulatory policies and procedures.
Ensure that customer satisfaction is at the helm of all the actions undertaken at the branch by maintaining a strong customer service culture.
Lead and drive the HSBC principles, values and behaviors within the Branch team and ensure positive growth-oriented environment
Ensure satisfactory audits and positive branch operational score cards by identifying control gaps, taking corrective actions through various enablers such as internal reviews / branch hygiene checklists, reports checking etc.
Ensure timely, satisfactory, fair and transparent closures of all customer complaints by owning the customer and his/her grievances.
Deliver the Branch KPIs on Operations and Service at PACE.
Own and contribute, along with the Branch Manager, to the strategic goals of the business as outlined from time to time.
UB-CSM will have the Premier Service Manager, Teller Operator, Locker (where applicable) and the UBs reporting to the role.
The UB-CSM will also own up KPIs (sales) of the UB / PSM as applicable from time to time.
Education Qualifications / Certifications and Requirements:
Education Qualifications
Graduate / Postgraduate with a minimum of 5-10 years of experience in Banking Industry.
Certifications
FEMA, NISM
Other Requirements
The applicant should
Deliver at PACE and have a hands-on approach
Be result oriented and dynamic
have brilliant Interpersonal and communication skills
Basic Banking Industry knowledge
Have Team management experience
Additional Information
Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited, India
💡 Quick Summary
Seeking a career-building opportunity? The Universal Banker position is now open for candidates interested in the Finance sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.
