Job Description
Key job details Core responsibilities:
Customer support: Handle inbound and outbound customer inquiries and complaints via phone, email, and live chat, often in multiple languages.
Upselling: Identify customer needs and recommend upgrades or higher-end product versions that offer greater value.
Cross-selling: Suggest complementary products or services that enhance a customer's original purchase.
Relationship management: Build and maintain strong customer relationships to improve satisfaction and retention.
System management: Use Customer Relationship Management (CRM) software and other tools to track and document customer interactions.
Sales targets: Achieve daily, weekly, and monthly sales goals related to upselling and cross-selling.
Reporting: Track performance metrics, such as customer satisfaction and resolution time, and report on them.
Common requirements
Language skills: Fluency in English is required, with proficiency in additional foreign languages often a strong advantage.
Experience: Most employers seek at least 1–2 years of experience in customer support or telesales, particularly within an international setting.
Communication skills: Excellent written and verbal communication, along with active listening, is crucial for both support and sales interactions.
Problem-solving: A strong ability to diagnose problems, think critically, and provide effective solutions under pressure.
Flexibility: Adaptability to different time zones is necessary for roles supporting international clients, which may involve night or rotational shifts.
Sales aptitude: A persuasive and customer-centric sales mindset is needed to identify and act on upselling opportunities.
Cultural awareness: Sensitivity and the ability to work with a diverse customer base from different countries and cultures.
Potential benefits
Skill development: Build versatile skills in communication, sales, and problem-solving, which can open up new career opportunities.
Higher earning potential: International roles, especially those involving sales and upselling, often offer higher salaries and performance-based incentives compared to domestic positions.
Professional exposure: Gain experience working with global clients, which can increase your professional influence and exposure.
Customer loyalty: When done correctly, upselling strengthens customer relationships and loyalty by providing additional, relevant value.
Qualification- Graduate
freshers-28k + 1.5k pli
Experienced- upto 41k
Contact-
Job Type: Full-time
Pay: ₹28,000.00 - ₹41,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
Customer support: Handle inbound and outbound customer inquiries and complaints via phone, email, and live chat, often in multiple languages.
Upselling: Identify customer needs and recommend upgrades or higher-end product versions that offer greater value.
Cross-selling: Suggest complementary products or services that enhance a customer's original purchase.
Relationship management: Build and maintain strong customer relationships to improve satisfaction and retention.
System management: Use Customer Relationship Management (CRM) software and other tools to track and document customer interactions.
Sales targets: Achieve daily, weekly, and monthly sales goals related to upselling and cross-selling.
Reporting: Track performance metrics, such as customer satisfaction and resolution time, and report on them.
Common requirements
Language skills: Fluency in English is required, with proficiency in additional foreign languages often a strong advantage.
Experience: Most employers seek at least 1–2 years of experience in customer support or telesales, particularly within an international setting.
Communication skills: Excellent written and verbal communication, along with active listening, is crucial for both support and sales interactions.
Problem-solving: A strong ability to diagnose problems, think critically, and provide effective solutions under pressure.
Flexibility: Adaptability to different time zones is necessary for roles supporting international clients, which may involve night or rotational shifts.
Sales aptitude: A persuasive and customer-centric sales mindset is needed to identify and act on upselling opportunities.
Cultural awareness: Sensitivity and the ability to work with a diverse customer base from different countries and cultures.
Potential benefits
Skill development: Build versatile skills in communication, sales, and problem-solving, which can open up new career opportunities.
Higher earning potential: International roles, especially those involving sales and upselling, often offer higher salaries and performance-based incentives compared to domestic positions.
Professional exposure: Gain experience working with global clients, which can increase your professional influence and exposure.
Customer loyalty: When done correctly, upselling strengthens customer relationships and loyalty by providing additional, relevant value.
Qualification- Graduate
freshers-28k + 1.5k pli
Experienced- upto 41k
Contact-
Job Type: Full-time
Pay: ₹28,000.00 - ₹41,000.00 per month
Benefits:
Health insurance
Paid sick time
Provident Fund
💡 Quick Summary
Seeking a career-building opportunity? The UPSELLING AND CUSTOMER /TECHNICAL SUPPORT EXECUTIVE position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.