Job Description
Job description
Objective:
Overseeing the Front Desk Operation, you will have a strong presence in the Hotel, leading and motivating a team to deliver excellent customer service Be actively involved in all areas of the Front Desk and Nights Team.
ONLY MUMBAI BASED CANDIDATES.
THIS OPENING IS FOR MIRA- BHAYANDAR
Duties & Responsibilities:
You will ensure the training and development of your Team.
Empowering your team to drive the business at every opportunity, especially during peak periods, to maximize revenues and ensure the best customer service is delivered consistently.
Ensure Hotel standards are delivered at all times and drive the Hotel towards the overall business goals.
You will take care of guests from their arrival through to their departure from the Hotel.
You will contribute to guest satisfaction at all times by providing high quality services throughout the guests’ stay.
You will act as Duty Manager as required by your rota.
You will promote the Hotel’s facilities, both Food & Beverage and Accommodation, and help meet the Department’s targets.
Handles guest complaints if they have not been dealt with by team members and provides a rapid solution.
Responsible for all OTA platforms. Hands on experience on OTA platforms.
Ensures that the hotel’s pricing policy is correct (price value, start and end of price validity) Ensures that guest documentation and information is available and up-to-date.
Updates staff noticeboards to communicate daily targets and performance scores with team (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, quality survey scores, etc.)
Qualification & Requirements:
7+ Experience within a Front Office Duty Manager role from the Hospitality industry only.
Proven experience of leading and managing others.
Customer Service Experience.
Ability to meet deadlines, and work under pressure with the ability to motivate others within the Front Office Team.
Good Communication and Listening Skills.
Objective:
Overseeing the Front Desk Operation, you will have a strong presence in the Hotel, leading and motivating a team to deliver excellent customer service Be actively involved in all areas of the Front Desk and Nights Team.
ONLY MUMBAI BASED CANDIDATES.
THIS OPENING IS FOR MIRA- BHAYANDAR
Duties & Responsibilities:
You will ensure the training and development of your Team.
Empowering your team to drive the business at every opportunity, especially during peak periods, to maximize revenues and ensure the best customer service is delivered consistently.
Ensure Hotel standards are delivered at all times and drive the Hotel towards the overall business goals.
You will take care of guests from their arrival through to their departure from the Hotel.
You will contribute to guest satisfaction at all times by providing high quality services throughout the guests’ stay.
You will act as Duty Manager as required by your rota.
You will promote the Hotel’s facilities, both Food & Beverage and Accommodation, and help meet the Department’s targets.
Handles guest complaints if they have not been dealt with by team members and provides a rapid solution.
Responsible for all OTA platforms. Hands on experience on OTA platforms.
Ensures that the hotel’s pricing policy is correct (price value, start and end of price validity) Ensures that guest documentation and information is available and up-to-date.
Updates staff noticeboards to communicate daily targets and performance scores with team (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, quality survey scores, etc.)
Qualification & Requirements:
7+ Experience within a Front Office Duty Manager role from the Hospitality industry only.
Proven experience of leading and managing others.
Customer Service Experience.
Ability to meet deadlines, and work under pressure with the ability to motivate others within the Front Office Team.
Good Communication and Listening Skills.
💡 Quick Summary
Seeking a career-building opportunity? The URG-08 | Duty Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
